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HP Dc7100 HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3r - Page 236

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POST Error Messages Screen Message Probable Cause Recommended Action 605-Diskette Drive Type Mismatch in drive type. Error Run Computer Setup (F10 Setup). Disconnect any other diskette controller devices (tape drives). Clear CMOS. 912-Computer Cover Has Been Removed Since Last System Start Up No action required. 917-Front Audio not Detected Front audio harness has been detached or unseated from the system board. Reconnect or replace front audio harness. 919-Front Panel, MultiPort, and/or MultiBay Risers not Detected. Riser card has been removed or has not been reinstalled properly in the system. Unplug computer and install/reinstall riser cord. 921-Device in PCI Express slot failed to initialize. There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to an X1. Try rebooting the system. If the error reoccurs, the device may not work with this system. ✎ This error message applies to the PCI Express Graphics slot using Intel 9X1 Express chipsets. This slot supports x1 and x16 (PCI Express Link Width cards) only. If a x4 or x8 card is used, system BIOS will attempt to retrain to a x1. If this fails, the 921 error message will be displayed. 1720-SMART Hard Drive Detect Imminent Failure Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable. Apply firmware patch if applicable. (see www.hp.com/support) Back up contents and replace hard drive. 1785-MultiBay incorrectly installed (for MultiBay option on non-USDT systems) Multibay option ribbon cables not seated or improperly attached. or MultiBay device not properly seated. or MultiBay diskette present. Ensure the MultiBay option is attached as device 0 on the IDE cable. Ensure no other device is attached to the same IDE cable. Ensure both ends of the IDE and MultiBay ribbon cables are properly seated. Ensure the MultiBay device is fully inserted. Ensure a MultiBay diskette is not present (MultiBay diskette drives are not supported by the MultiBay option). C-4 361288-003 Service Reference Guide, dc7100

Section	Page
1	9
1.1 Installing or Upgrading Device Drivers	9
1.2 Transferring Files and Settings	10
1.3 Backing Up and Restoring Files	10
1.3.1 Creating a Backup File-Windows XP Professional	10
1.3.2 Restoring from the Backup File-Windows XP Professional	10
1.4 Converting to NTFS	10
1.5 HP Software	10
2	13
2.1 Power-On Self-Test (POST)	13
2.2 Computer Setup Utilities	14
2.2.1 Using Computer Setup (F10) Utilities	15
2.2.2 Computer Setup Menu	16
2.3 Diagnostics for Windows	26
2.3.1 Detecting Diagnostics for Windows	27
2.3.2 Installing Diagnostics for Windows	27
2.3.3 Using Categories in Diagnostics for Windows	28
2.3.4 Running Diagnostic Tests in Diagnostics for Windows	29
2.4 Configuration Record	30
2.4.1 Installing Configuration Record	31
2.4.2 Running Configuration Record	31
3	33
3.1 Initial Configuration and Deployment	33
3.2 Remote System Installation	34
3.3 Software Updating and Management	34
3.3.1 HP Client Manager Software	34
3.3.2 Altiris Client Management Solutions	35
3.3.3 System Software Manager	35
3.3.4 Proactive Change Notification (PCN)	36
3.3.5 Subscriber’s Choice	36
3.3.6 ROM Flash	36
3.3.7 Remote ROM Flash	36
3.3.8 HPQFlash	37
3.3.9 FailSafe Boot Block ROM	37
3.3.10 Replicating the Setup	38
3.3.11 Dual-State Power Button	44
3.3.12 World Wide Web Site	44
3.3.13 Building Blocks and Partners	44
3.4 Asset Tracking and Security	45
3.4.1 Password Security	49
3.4.2 Establishing a Setup Password Using Computer Setup	49
3.4.3 Establishing a Power-On Password Using Computer Setup	49
3.4.4 DriveLock	52
3.4.5 Smart Cover Sensor	54
3.4.6 Master Boot Record Security	56
3.4.7 Before You Partition or Format the Current Bootable Disk	57
3.4.8 Cable Lock Provision	57
3.4.9 Fingerprint Identification Technology	57
3.5 Fault Notification and Recovery	58
3.5.1 Drive Protection System	58
3.5.2 Surge-Tolerant Power Supply	58
3.5.3 Thermal Sensor	58
4	59
4.1 SATA and PATA Device Information	59
4.2 ATA Cables	60
4.2.1 SATA Data Cable	60
4.2.2 SATA Power Cable	60
4.2.3 PATA Data Cable	61
4.2.4 PATA Power Cable	61
4.2.5 PATA Cable Layout	62
4.3 PATA Drive Installation Guidelines	63
4.3.1 PATA Device Classes	63
4.3.2 PATA Attach Sequence Rules by Class Priority	64
4.3.3 PATA Attach Sequence Worksheet	65
4.3.4 PATA Additional Drive Application Notes	67
4.4 ATA SMART Drives	68
4.5 Drive Capacities	68
4.6 SATA BIOS	69
4.6.1 Legacy Mode	69
4.6.2 Native Mode	69
4.7 Mixed Devices Boot and Drive Letter Ordering	70
5	71
5.1 Chassis Designations	71
5.1.1 Convertible Minitower (CMT)	71
5.1.2 Small Form Factor (SFF)	72
5.1.3 Ultra-Slim Desktop (USDT)	72
5.2 Electrostatic Discharge Information	73
5.2.1 Generating Static	73
5.2.2 Preventing Electrostatic Damage to Equipment	73
5.2.3 Personal Grounding Methods and Equipment	74
5.2.4 Grounding the Work Area	74
5.2.5 Recommended Materials and Equipment	74
5.3 Operating Guidelines	75
5.4 Routine Care	75
5.4.1 General Cleaning Safety Precautions	75
5.4.2 Cleaning the Computer Case	76
5.4.3 Cleaning the Keyboard	77
5.4.4 Cleaning the Monitor	77
5.4.5 Cleaning the Mouse	77
5.5 Service Considerations	78
5.5.1 Power Supply Fan	78
5.5.2 Tools and Software Requirements	78
5.5.3 Screws	78
5.5.4 Cables and Connectors	79
5.5.5 Hard Drives	79
5.5.6 Lithium Coin Cell Battery	79
6	81
6.1 Preparation for Disassembly	81
6.2 Unlocking the Smart Cover Lock	82
6.3 Hood Sensor	83
6.4 External Security Devices	84
6.4.1 Cable Lock	84
6.4.2 Padlock	85
6.5 Computer Access Panel	86
6.6 Front Bezel	87
6.7 Front Drive Bezels	88
6.7.1 5.25” Drive Bezel Blank	88
6.7.2 Diskette Drive Bezel or Bezel Blank	89
6.8 Cable Management	90
6.9 Memory	91
6.10 Expansion Cards	93
6.11 PCI Retainer Latch	97
6.12 Expansion Card Guide	99
6.13 Drives	100
6.13.1 Drive Positions	100
6.13.2 Hard Drive	101
6.13.3 Optical Drive	104
6.13.4 Diskette Drive	107
6.14 Front I/O Device	108
6.15 Power Switch Assembly	109
6.16 System Board	110
6.17 Battery	111
6.17.1 Type 1 Battery Holder	112
6.17.2 Type 2 Battery Holder	113
6.18 Heatsink	114
6.19 Processor	115
6.20 Speaker	117
6.21 Chassis Fan	118
6.22 Power Supply	119
6.23 Changing from Desktop to Minitower	120
6.24 Changing from Minitower to Desktop	123
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis	127
7.1 Preparation for Disassembly	127
7.2 Unlocking the Smart Cover Lock	128
7.3 Hood Sensor	130
7.4 External Security Devices	131
7.4.1 Security Clip	131
7.4.2 Cable Lock	131
7.4.3 Padlock	132
7.4.4 Universal Chassis Clamp Lock	132
7.5 Computer Cover	137
7.6 Front Drive Bezels	138
7.7 Cable Management	140
7.8 Memory	142
7.9 Vertically Oriented Expansion Card	144
7.9.1 Expansion Card Retainer	144
7.9.2 PCI Expansion Card	145
7.9.3 PCI Express Expansion Card	147
7.10 Horizontally Oriented Expansion Card	148
7.10.1 Expansion Card Cage	148
7.10.2 PCI Expansion Card	148
7.10.3 Riser Card	151
7.11 Drives	152
7.11.1 Drive Positions	152
7.11.2 Optical Drive	153
7.11.3 External 3.5-inch Drive	155
7.11.4 Primary Hard Drive	156
7.12 Fan Shroud	160
7.13 Front I/O Devices	161
7.14 Power Switch Assembly	165
7.15 Heatsink	166
7.16 Processor	167
7.17 Speaker	169
7.18 Power Supply	170
7.19 System Board	172
7.20 Chassis Fan	176
7.21 Backwall	177
7.22 Battery	184
7.22.1 Type 1 Battery Holder	185
7.22.2 Type 2 Battery Holder	186
7.22.3 Type 3 Battery Holder	187
8	189
8.1 Preparation for Disassembly	189
8.2 External Security Devices	191
8.2.1 Installing a Cable Lock	191
8.2.2 Installing a Padlock	192
8.3 Computer Access Panel	193
8.4 MultiBay Device	194
8.5 MultiBay Riser Card	195
8.6 Front Panel Assembly	196
8.7 Front Bezel	197
8.8 Chassis Fan	198
8.9 Cable Management	199
8.10 Memory	200
8.11 Expansion Card Cage	202
8.12 Expansion Card	203
8.13 Hood Sensor	205
8.14 Expansion Card Retaining Latch	206
8.15 Hard Drive	207
8.16 Front I/O Device	209
8.17 Heatsink Assembly	210
8.17.1 Heatsink Fan with Shroud	211
8.18 Processor	212
8.19 Power Supply	214
8.20 Battery	215
8.20.1 Type 1 Battery Holder	216
8.20.2 Type 2 Battery Holder	217
8.20.3 Type 3 Battery	218
8.21 Speaker	219
8.22 System Board	220
A	221
B	231
C	233
D	243
E	277

Match case Limit results 1 per page

C–4

361288-003

Service Reference Guide, dc7100

605-Diskette Drive Type

Error

Mismatch in drive type.

Run Computer Setup (F10 Setup).

Disconnect any other diskette controller

devices (tape drives).

Clear CMOS.

912-Computer Cover

Has Been Removed

Since Last System Start

No action required.

917-Front Audio not

Detected

Front audio harness has

been detached or

unseated from the system

board.

Reconnect or replace front audio

harness.

919-Front Panel,

MultiPort, and/or

MultiBay Risers not

Detected.

Riser card has been

removed or has not been

reinstalled properly in the

system.

Unplug computer and install/reinstall

riser cord.

921-Device in PCI

Express slot failed to

initialize.

There is an

incompatibility/problem

with this device and the

system or PCI Express Link

could not be retrained to

an X1.

Try rebooting the system. If the error

reoccurs, the device may not work with

this system.

This error message applies to the PCI Express Graphics slot using Intel 9X1 Express chipsets. This

slot supports x1 and x16 (PCI Express Link Width cards) only. If a x4 or x8 card is used, system

BIOS will attempt to retrain to a x1. If this fails, the 921 error message will be displayed.

1720-SMART Hard

Drive Detect Imminent

Failure

Hard drive is about to

fail. (Some hard drives

have a firmware patch

that will fix an erroneous

error message.)

Determine if hard drive is giving correct

error message. Run the Drive Protection

System test if applicable.

Apply firmware patch if applicable. (see

www.hp.com/support)

Back up contents and replace hard drive.

1785-MultiBay

incorrectly installed

(for MultiBay option on

non-USDT systems)

Multibay option ribbon

cables not seated or

improperly attached.

MultiBay device not

properly seated.

MultiBay diskette present.

Ensure the MultiBay option is attached

as device 0 on the IDE cable.

Ensure no other device is attached to the

same IDE cable.

Ensure both ends of the IDE and

MultiBay ribbon cables are properly

seated.

Ensure the MultiBay device is fully

inserted.

Ensure a MultiBay diskette is not present

(MultiBay diskette drives are not

supported by the MultiBay option).

POST Error Messages

Screen Message

Probable Cause

Recommended Action