Canon CanoScan FB 1200S User Guide - Page 94

Troubleshooting, Installation Problems

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Troubleshooting Check the suggestions here first if you encounter problems installing or using FilmGet FAU. If the suggestions do not solve the problem or the problem is not listed here, contact the dealer or a Canon Customer Help Support Desk listed at the back of this guide. • NOTE • • Before you contact your dealer or us, please ensure that you have first read the 'Readme' file included with the software as well as the Help file and the Getting Started included with the Film Adapter Unit. • The service representative to whom you speak may request information about the computer to which the scanner and Film Adapter Unit is attached. You should note this information in advance in the System Information page included in the Getting Started for the scanner. Store this information where you can access it in case of a problem. Installation Problems • Installer program will not run Cause 1: Insufficient system memory to run program Solution 1: Close other software programs that are running and reinstall. See the Getting Started p. 17. • Setup initialization error message displays Cause : Insufficient free hard disk space on the specified drive Solution 1: Cancel the setup, delete or transfer unnecessary files from the hard disk and reinstall (Windows: delete unnecessary files from the drive in which Windows is installed). See the Getting Started p. 17. • 'Setup is unable to find a hard disk location to store temporary files.' message displays (Windows) • 'Insufficient HDD free sizes' message displays (Macintosh) Cause: Insufficient disk space on the specified installation disk Solution 1: Return to the window containing the install location setting, input the name of the install disk and reinstall (Macintosh). See the Getting Started p. 17. Solution 2: Cancel the installation, delete or transfer unnecessary files from the hard disk and reinstall (Windows: delete unnecessary files from the drive in which Windows is installed). See the Getting Started p. 17. 94 FilmGet FAU User's Guide

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94
FilmGet FAU User’s Guide
Troubleshooting
Check the suggestions here first if you encounter problems installing or using
FilmGet FAU. If the suggestions do not solve the problem or the problem is not
listed here, contact the dealer or a Canon Customer Help Support Desk listed at the
back of this guide.
•
NOTE
•
• Before you contact your dealer or us, please ensure that you
have first read the ‘Readme’ file included with the software as
well as the Help file and the Getting Started included with the
Film Adapter Unit.
• The service representative to whom you speak may request
information about the computer to which the scanner and
Film Adapter Unit is attached. You should note this informa-
tion in advance in the System Information page included in
the Getting Started for the scanner. Store this information
where you can access it in case of a problem.
Installation Problems
• Installer program will not run
Cause 1:
Insufficient system memory to run program
Solution 1:
Close other software programs that are running and reinstall.
See the
Getting Started p. 17
.
• Setup initialization error message displays
Cause :
Insufficient free hard disk space on the specified drive
Solution 1:
Cancel the setup, delete or transfer unnecessary files from the hard
disk and reinstall (Windows: delete unnecessary files from the drive
in which Windows is installed).
See the Getting Started p. 17
.
• ‘Setup is unable to find a hard disk location to store temporary
files.’ message displays (Windows)
• ‘Insufficient HDD free sizes’ message displays (Macintosh)
Cause:
Insufficient disk space on the specified installation disk
Solution 1:
Return to the window containing the install location setting, input
the name of the install disk and reinstall (Macintosh).
See the
Getting Started p. 17
.
Solution 2:
Cancel the installation, delete or transfer unnecessary files from the
hard disk and reinstall (Windows: delete unnecessary files from the
drive in which Windows is installed).
See the Getting Started p. 17
.