HP PageWide Pro 577dw User Guide - Page 149
The product prints slowly, Plug-and-print USB issues, Properties, Ports, Virtual printer port for USB
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● If the control panel does not indicate the product is ready, turn the product off and then on again. ● If the control panel indicates the product is ready, try sending the job again. 2. If the control panel indicates the product has an error, resolve the error and then try to print a test page from the control panel. If the test page prints, there may be a communication problem between the product and the computer you are trying to print from. 3. Make sure the cables are all connected correctly. If the product is connected to a network, check the following items: ● Check the light next to the network connection on the product. If the network is active, the light is green. ● Make sure that you are using a network cable and not a phone cord to connect to the network. ● Make sure the network router, hub, or switch is turned on and that it is working correctly. 4. Install the HP software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. Using generic printer drivers can cause delays clearing jobs from the print queue. 5. From the list of printers on your computer, right-click the name of this product, click Properties , and open the Ports tab. ● If you are using a network cable to connect to the network, make sure the printer name listed on the Ports tab matches the product name on the product configuration page. ● If you are using a USB cable and are connecting to a wireless network, make sure the box is checked next to Virtual printer port for USB. 6. If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem. 7. If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. The product prints slowly If the product prints, but it seems slow, try the following solutions. ● Make sure the computer meets the minimum specifications for this product. For a list of specifications, visit HP Customer Support . ● If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. ● If Quiet Mode is on, turn it off. This mode slows down the print speed. For more information, see Quiet Mode. Plug-and-print USB issues ● The Memory Device Options menu does not open when you insert the USB accessory ● The file does not print from the USB storage device ENWW Printing issues 133