HP PageWide Pro 577dw User Guide - Page 158

Fax Send error., Fax storage is full. Canceling the fax receive., Setup, Tools, Run Fax Test

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● On the control panel, touch the Fax application folder, and in the display, touch the Setup icon. Then, touch Tools and touch Run Fax Test. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. ● Decrease the fax speed. Ask the sender to resend the fax. ● Turn off error-correction mode. Ask the sender to resend the fax. NOTE: Turning off error-correction mode can reduce the quality of the fax image. ● Connect the product to a different phone line. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Fax Send error. Description An error occurred while trying to send a fax. Recommended action ● Try resending the fax. ● Try faxing to another fax number. ● Check for a dial tone on the phone line by touching the Start Fax button. ● Check that the telephone cord is securely connected by unplugging and replugging the cord. ● Make sure that you are using the telephone cord that came with the product. ● Make sure that the phone line is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. ● Connect the product to a different phone line. ● Set the fax resolution to Standard instead of the default of Fine. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Fax storage is full. Canceling the fax receive. Description The amount of available memory for storing faxes is insufficient to store an incoming fax. Recommended action Clear faxes from memory. On the control panel, touch the Fax application folder. In the display, touch the Setup icon. Then touch Tools, and touch Clear Fax Logs/Memory. Fax storage is full. Canceling the fax send. Description During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent. 142 Chapter 9 Solve problems ENWW

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●
On the control panel, touch the
Fax
application folder, and in the display, touch the
Setup
icon. Then,
touch
Tools
and touch
Run Fax Test
. This test verifies that the phone cord is connected to the correct
port and that the phone line has a signal. The product prints a report with the results.
●
Decrease the fax speed. Ask the sender to resend the fax.
●
Turn off error-correction mode. Ask the sender to resend the fax.
NOTE:
Turning off error-correction mode can reduce the quality of the fax image.
●
Connect the product to a different phone line.
If the error persists, visit
HP Customer Support
or review the support flyer that came in the product box.
Fax Send error.
Description
An error occurred while trying to send a fax.
Recommended action
●
Try resending the fax.
●
Try faxing to another fax number.
●
Check for a dial tone on the phone line by touching the
Start Fax
button.
●
Check that the telephone cord is securely connected by unplugging and replugging the cord.
●
Make sure that you are using the telephone cord that came with the product.
●
Make sure that the phone line is working by disconnecting the product, plugging in a telephone to the
phone line, and making a voice call.
●
Connect the product to a different phone line.
●
Set the fax resolution to
Standard
instead of the default of
Fine
.
If the error persists, visit
HP Customer Support
or review the support flyer that came in the product box.
Fax storage is full. Canceling the fax receive.
Description
The amount of available memory for storing faxes is insufficient to store an incoming fax.
Recommended action
Clear faxes from memory. On the control panel, touch the
Fax
application folder. In the display, touch the
Setup
icon. Then touch
Tools
, and touch
Clear Fax Logs/Memory
.
Fax storage is full. Canceling the fax send.
Description
During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly.
Only the pages that fit into memory were sent.
142
Chapter 9
Solve problems
ENWW