HP PageWide Pro 577dw User Guide - Page 160
No fax answer. Redial pending., No fax detected., Solve problems sending faxes
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If the error persists, visit HP Customer Support or review the support flyer that came in the product box. No fax answer. Redial pending. Description The receiving fax line did not answer. The product attempts to redial after a few minutes. Recommended action ● Allow the product to retry sending the fax. ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialing the correct fax number. ● If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. ● Make sure that the phone cord from the wall telephone jack is plugged into the line-in port. ● Plug the product phone cord into a jack for another phone line. ● Try a different phone cord. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. No fax detected. Description The product answered the incoming call but did not detect that a fax machine was calling. Recommended action ● Allow the product to retry receiving the fax. ● Try a different phone cord. ● Plug the product phone cord into a jack for another phone line. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Solve problems sending faxes ● An error message displays on the control panel ● The control panel displays a Ready message with no attempt to send the fax. ● The control panel displays the message "Receiving Page 1" and does not progress beyond that message ● Faxes can be received, but not sent ● Unable to use fax functions from the control panel ● Unable to use speed dials ● Unable to use group dials ● Receive a recorded error message from the phone company when trying to send a fax 144 Chapter 9 Solve problems ENWW