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HP PageWide Pro 577dw User Guide - Page 170

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Problem The product is in Ready mode, but nothing prints Solution NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable. ● Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software. ● If necessary, run the Disk Defragmenter, and reinstall the product software. ● Print a configuration page from the control panel, and verify the product functionality. ● Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. ● Verify the IP Address on the Configuration Page matches the IP address for the software port. Use one of the following procedures: ◦ Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista, installed without using the fully featured installer (such as Add Printer Wizard in Windows): 1. Click Start. 2. Click Settings. 3. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). 4. Right-click the product driver icon, and then select Properties . 5. Click the Ports tab, and then click Configure Port. 6. Verify the IP address, and then click OK or Cancel. 7. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. ◦ Windows 7, installed without using the fully featured installer (such as Add Printer Wizard in Windows): 1. Click Start. 2. Click Devices and Printers. 3. Right-click the product driver icon, and then select Printer properties. 4. Click the Ports tab, and then click Configure Port. 5. Verify the IP address, and then click OK or Cancel. 6. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. ◦ Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7, installed using the fully featured installer: 1. Click Start. 2. Click All Programs. 3. Click HP. 4. Click your product. 5. Click Update IP Address to open a utility that reports the known ("previous") IP address for the product and allows you to change the IP address, if necessary. 154 Chapter 9 Solve problems ENWW

Section	Page
Product basics	17
Product features	18
Environmental features	19
Accessibility features	19
Product views	20
Front left view	20
Front right view	21
Back view	21
Cartridge door view	22
Power on and off	23
Turn the product on	23
Manage power	23
Turn the product off	24
Use the control panel	25
Control panel buttons	25
Control panel home screen	26
Control panel dashboard	27
Control panel application folders	27
Control panel shortcuts	28
Help features	28
Printer information	29
Help animations	29
Quiet Mode	30
To turn Quiet Mode on or off from the control panel	30
To turn Quiet Mode on or off from the EWS	30
Connect the product	31
Connect the product to a computer or a network	32
To connect the product using a USB cable	32
To connect the product to a network	33
Supported network protocols	33
Connect the product using a wired network	33
Connect the product using a wireless network (wireless models only)	33
To connect the product to a wireless network using the Wireless Setup Wizard	34
To connect the product to a wireless network using WPS	34
To connect the product to a wireless network manually	35
Use Wi-Fi Direct to connect a computer or device to the product	36
To turn on Wi-Fi Direct	36
To print from a wireless-capable mobile device	36
To print from a wireless-capable computer (Windows)	37
To print from a wireless-capable computer (OS X)	37
Install HP printer software for a wireless product already on the network	38
Open the printer software (Windows)	38
Manage network settings	38
View or change network settings	38
Set or change the product password	39
Manually configure TCP/IP parameters from the control panel	39
Link speed and duplex settings	39
Printer management and services	41
HP Embedded Web Server	42
About the EWS	42
About cookies	42
Open the EWS	43
Features	43
Home tab	43
Scan tab	44
Fax tab	45
Web Services tab	45
Network tab	45
Tools tab	45
Settings tab	46
Web Services	47
What are Web Services?	47
HP ePrint	47
Print apps	47
Set Up Web Services	47
Use Web Services	48
HP ePrint	48
Print apps	49
Remove Web Services	50
HP Web Jetadmin software	50
Product security features	50
Security statements	51
Firewall	51
Security settings	52
Firmware updates	52
HP Printer Assistant in the printer software (Windows)	52
Open the HP Printer Assistant	52
Features	52
Connected tab	53
Print, Scan & Fax tab	53
Shop tab	53
Help tab	54
Tools tab	54
Estimated Levels tab	54
HP Utility (OS X)	54
AirPrint™ (OS X)	54
Paper and print media	55
Understand paper use	56
Supported media sizes	57
Supported paper and print media sizes	57
Supported envelope sizes	58
Supported card and label sizes	58
Supported photo media sizes	58
Supported paper types and tray capacity	59
Tray 1 (multipurpose) on left side of the product	59
Tray 2 (default tray) and Trays 3 and 4 (accessory trays)	60
Configure trays	60
Load media	61
Load Tray 1	61
Load Tray 2	62
Load optional Tray 3	64
Load optional Tray 4	65
Load envelopes	65
Load letterhead or preprinted forms	67
Load the automatic document feeder	68
Load the scanner	69
Tips for selecting and using paper	71
Cartridges	72
HP PageWide cartridges	73
HP policy on non-HP cartridges	73
Counterfeit HP cartridges	73
Manage cartridges	73
Store cartridges	74
Print with General Office mode	74
Print when a cartridge is at estimated end of life	74
Check the estimated cartridge levels	74
Order cartridges	75
Recycle cartridges	76
Replace cartridges	76
Tips for working with cartridges	78
Print	79
Print from a computer	80
To print from a computer (Windows)	80
To print from a computer (OS X)	81
To set up printing shortcuts (Windows)	82
To set up printing presets (OS X)	82
To adjust or manage colors	83
Choose a preset color theme for a print job	83
Adjust the color options for a print job manually	83
Match colors to your computer screen	84
Control access to color printing	85
Print from the control panel	85
Print using job storage	85
To enable job storage	85
Disable or enable job storage (Windows)	85
Disable or enable job storage (OS X)	85
To apply job storage to one or all print jobs	86
Apply job storage to one or all print jobs (Windows)	86
Apply job storage to one or all print jobs (OS X)	87
To print a job stored on the printer	87
To delete a job stored on the printer	87
Print from a USB device	88
Print with NFC	88
Print with HP ePrint	88
Print off site by sending an email with the HP ePrint app	88
Print from an on-site computer or mobile device	89
Print with AirPrint (OS X)	89
Tips for print success	90
Cartridge tips	90
Paper loading tips	90
Printer settings tips (Windows)	91
Printer settings tips (OS X)	91
Copy and scan	92
Copy	93
Copy settings	93
Adjust lightness or darkness for copies	93
Select a paper tray and paper size for copies	93
Reduce or enlarge a copy	93
Load and copy identification cards	94
Copy photos	95
Load and copy mixed-size originals	96
Copy on both sides automatically	96
Cancel a copy job	96
Scan	97
Scan to a USB drive	97
Scan to a computer	97
To set up scan to computer	97
Set up scanning to a computer (Windows)	98
Set up scanning to a computer (OS X)	98
To scan to a computer from the control panel	98
Scan to email	98
To set up scan to email	98
To scan a document or photo to email	99
Scan a document or photo to email from the control panel	99
Scan a document or photo to email from the printer software	99
To change account settings	99
Scan to a network folder	99
To set up scan to a network folder	100
Set up scan to a network folder in the EWS	100
Set up scan to a network folder in the HP Printer Assistant	100
To scan to a network folder	100
Scan to a network folder from the control panel	100
Scan to a network folder from the printer software	100
Scan to SharePoint	101
To set up scan to SharePoint	101
To scan to SharePoint	101
Scan using HP scanning software	101
Scan using other software	102
To scan from a TWAIN-compliant program	102
To scan from a WIA-compliant program	102
Scan using Webscan	103
Scan documents as editable text	103
Guidelines for scanning documents as editable text	103
To scan a document to editable text (Windows)	104
To scan documents as editable text (OS X)	105
Tips for copy and scan success	106
Fax	107
Set up fax	108
Connect fax to a telephone line	108
Configure fax settings	108
To configure fax settings from the control panel	108
To configure fax settings using the HP Digital Fax Setup Wizard (Windows)	109
Set up HP Digital Fax	109
HP Digital Fax requirements	109
To set up HP Digital Fax	110
Set up HP Digital Fax (Windows)	110
Set up HP Digital Fax (OS X)	110
Set up HP Digital Fax in the EWS	110
To modify HP Digital Fax settings	110
Modify HP Digital Fax settings (Windows)	110
Modify HP Digital Fax settings (OS X)	110
Modify HP Digital Fax settings in the EWS	110
To turn off HP Digital Fax	111
Fax programs, systems, and software	111
Supported fax programs	111
Supported phone services - analog	111
Alternate phone services - digital	111
DSL	111
PBX	111
ISDN	112
VoIP	112
Set fax settings	112
Send-fax settings	112
Set pauses or flash hooks	112
Set a dialing prefix	113
Set tone-dialing or pulse-dialing	113
Set autoredial and the time between redials	113
Set the light/dark setting	114
Set the default resolution	114
Use cover-page templates	115
Receive-fax settings	115
Set fax forwarding	115
Block or unblock fax numbers	116
Set the number of rings-to-answer	116
Set distinctive ring	117
Use autoreduction for incoming faxes	118
Set the fax sounds volume	118
Set stamp-received faxes	118
Send a fax	118
Send a fax from the control panel	119
Use speed dials and group-dial entries	119
Send a standard fax from the computer	119
Send a fax from the software	120
Send a fax using monitor dialing	121
Send a fax using printer memory	121
Receive a fax	122
Receive a fax manually	122
Fax memory	123
Reprint a fax	123
Delete faxes from memory	123
Use the phone book	123
Create and edit individual speed-dial entries	124
Create and edit group-dial entries	124
Delete speed-dial entries	124
Use reports	124
Print fax confirmation reports	125
Print fax error reports	126
Print and view the fax log	126
Clear the fax log	126
Print the details of the last fax transaction	127
Print a Caller ID Report	127
View the Call History	127
Solve problems	128
Problem-solving checklist	129
Check that the product power is on	129
Check the control panel for error messages	129
Test print functionality	129
Test copy functionality	130
Test the fax-sending functionality	130
Test the fax-receiving functionality	130
Try sending a print job from a computer	130
Test the plug-and-print USB functionality	130
Factors that affect product performance	130
Information pages	131
Factory-set defaults	132
Cleaning routines	132
Clean the printhead	133
Clean the scanner glass strip and platen	133
Clean the document feeder pick rollers and separation pad	134
Clean the touch screen	134
Jams and paper-feed issues	135
The product does not pick up paper	135
The product picks up multiple sheets of paper	135
Prevent paper jams	135
Clear jams	136
Jam locations	136
Clear jams from the document feeder	137
Clear jams in Tray 1 (multipurpose tray)	138
Clear jams in Tray 2	138
Clear jams in optional Tray 3	139
Clear jams in optional Tray 4	140
Clear jams in the left door	142
Clear jams in the output bin	143
Clear jams in the duplexer	143
Cartridge issues	145
Refilled or remanufactured cartridges	145
Interpret control panel messages for cartridges	145
Cartridge Depleted	145
Cartridge Low	145
Cartridge Very Low	145
Counterfeit or used [color] cartridge installed	146
Do not use SETUP cartridges	146
Genuine HP cartridge installed	146
Incompatible [color]	146
Incompatible cartridges	146
Install [color] cartridge	147
Non-HP cartridges installed	147
Printer Failure	147
Problem with Print System	147
Problem with Printer Preparation	147
Problem with SETUP cartridges	148
Use SETUP cartridges	148
Used [color] installed	148
Printing issues	148
The product does not print	148
The product prints slowly	149
Plug-and-print USB issues	149
The Memory Device Options menu does not open when you insert the USB accessory	150
The file does not print from the USB storage device	150
The file that you want to print is not listed in the Memory Device Options menu	150
Improve print quality	150
Check for genuine HP cartridges	151
Use paper that meets HP specifications	151
Use the correct paper type setting in the printer driver	151
Change the paper type and size setting (Windows)	152
Change the paper type and size setting (OS X)	152
Use the printer driver that best meets your printing needs	152
Align the printhead	153
Print a print-quality report	153
Scan issues	153
Fax issues	153
Fax troubleshooting checklist	153
Change error correction and fax speed	154
Set the fax-error-correction mode	154
Change the fax speed	155
Fax logs and reports	155
Print individual fax reports	155
Set the fax error report	155
Fax error messages	156
Communication error.	156
Document feeder door is open. Canceled fax.	156
Fax is busy. Canceled send.	157
Fax is busy. Redial pending.	157
Fax receive error.	157
Fax Send error.	158
Fax storage is full. Canceling the fax receive.	158
Fax storage is full. Canceling the fax send.	158
No dial tone.	159
No fax answer. Canceled send.	159
No fax answer. Redial pending.	160
No fax detected.	160
Solve problems sending faxes	160
An error message displays on the control panel	161
Document feeder paper jam	161
Scanner error	161
The control panel displays a Ready message with no attempt to send the fax.	161
The control panel displays the message \	161
Faxes can be received, but not sent	161
Unable to use fax functions from the control panel	162
Unable to use speed dials	162
Unable to use group dials	162
Receive a recorded error message from the phone company when trying to send a fax	162
Unable to send a fax when a phone is connected to the product	163
Solve problems receiving faxes	163
An error message displays on the control panel	163
The fax does not respond	163
Voice mail is available on the fax line	163
The product is connected to a DSL phone service	163
The product uses a fax over IP or VoIP phone service	163
Sender receives a busy signal	164
A handset is connected to the product	164
A phone line splitter is being used	164
Cannot send or receive a fax on a PBX line	164
Solve general fax problems	164
Faxes are sending slowly	164
Fax quality is poor	164
Fax cuts off or prints on two pages	165
Connectivity issues	165
Solve USB direct-connect problems	165
Solve network problems	165
Poor physical connection	166
The computer is using the incorrect IP address for the product	166
The computer is unable to communicate with the product	166
The product is using incorrect link and duplex settings for the network	166
New software programs might be causing compatibility problems	166
The computer or workstation might be set up incorrectly	167
The product is disabled, or other network settings are incorrect	167
Wireless network issues	167
Wireless connectivity checklist	167
The product does not print, and the computer has a third-party firewall installed	167
The wireless connection does not work after moving the wireless router or product	168
Cannot connect more computers to the wireless product	168
The wireless product loses communication when connected to a VPN	169
The network does not appear in the wireless networks list	169
The wireless network is not functioning	169
Product software issues (Windows)	169
Product software issues (OS X)	171
The printer driver is not listed in the Print & Scan list	171
The product name does not appear in the product list in the Print & Scan list	171
The printer driver does not automatically set up the selected product in the Print & Scan list	171
A print job was not sent to the product that you wanted	171
When connected with a USB cable, the product does not appear in the Print & Scan list after the driv ...	171
You are using a generic printer driver when using a USB connection	172
Service and support	173
Customer support	174
HP limited warranty statement	175
UK, Ireland, and Malta	176
Austria, Belgium, Germany, and Luxemburg	176
Belgium, France, and Luxemburg	177
Italy	178
Spain	178
Denmark	179
Norway	179
Sweden	179
Portugal	180
Greece and Cyprus	180
Hungary	180
Czech Republic	181
Slovakia	181
Poland	181
Bulgaria	182
Romania	182
Belgium and the Netherlands	182
Finland	183
Slovenia	183
Croatia	183
Latvia	183
Lithuania	184
Estonia	184
Russia	184
Technical information	185
Product specifications	186
Print specifications	186
Physical specifications	186
Power consumption and electrical specifications	186
Acoustic emission specifications	186
Environmental specifications	186
Environmental product stewardship program	188
Protecting the environment	189
Ozone production	189
Power consumption	189
European Union Commission Regulation 1275/2008	189
Paper	189
HP PageWide printing supplies	189
Plastics	189
Electronic hardware recycling	190
Material restrictions	190
General battery information	190
Battery disposal in Taiwan	190
California Perchlorate Material Notice	190
EU Battery Directive	190
Battery notice for Brazil	191
Chemical substances	191
EPEAT	191
Disposal of waste equipment by users	191
Toxic and hazardous substance table (China)	192
Restriction on hazardous substances statement (Turkey)	192
Restriction on hazardous substances statement (Ukraine)	192
Restriction of hazardous substance statement (India)	192
China energy label for printer, fax, and copier	193
China SEPA Eco Label user information	193
Regulatory information	194
Regulatory notices	194
Regulatory model identification number	194
FCC statement	194
VCCI statement (Japan)	195
Power cord instructions	195
Power cord statement (Japan)	195
EMC statement (Korea)	195
Visual display workplaces statement for Germany	195
European Union Regulatory Notice	196
European Union Regulatory Notice	196
Wireless models only	196
Models with fax capability only	196
Additional statements for telecom (fax) products	197
New Zealand telecom statements	197
Additional FCC statement for telecom products (US)	197
Industry Canada CS-03 requirements	198
Notice to users of the Canadian telephone network	199
Australia wired fax statement	199
Notice to users of the German telephone network	199
Additional statements for wireless products	200
Exposure to radio frequency radiation	200
Notice to users in Brazil	200
Canadian statements	200
Japan statement	201
Notice to users in Korea	201
Taiwan statement	201
Mexico statement	201

Match case Limit results 1 per page

Problem

Solution

NOTE:

Close any applications that are running. To close an application that has an icon in the task bar, right-

click the icon, and select

Disable

●

Check the amount of free space on the drive where you are installing the product software. If necessary, free up

as much space as you can, and reinstall the product software.

●

If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready

mode, but nothing prints

●

Print a conﬁguration page from the control panel, and verify the product functionality.

●

Verify that all of the cables are correctly seated and within speciﬁcations. This includes the USB and power

cables. Try a new cable.

●

Verify the IP Address on the Conﬁguration Page matches the IP address for the software port. Use one of the

following procedures:

◦

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

, installed without using

the fully featured installer (such as Add Printer Wizard in Windows):

Click

Start

Click

Settings

Click

Printers and Faxes

(using the default Start menu view) or click

Printers

(using the Classic Start

menu view).

Right-click the product driver icon, and then select

Properties

Click the

Ports

tab, and then click

Conﬁgure Port

Verify the IP address, and then click

Cancel

If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP

address.

◦

Windows 7

, installed without using the fully featured installer (such as Add Printer Wizard in Windows):

Click

Start

Click

Devices and Printers

Right-click the product driver icon, and then select

Printer properties

Click the

Ports

tab, and then click

Conﬁgure Port

Verify the IP address, and then click

Cancel

If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP

address.

◦

Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7

, installed

using the fully featured installer:

Click

Start

Click

All Programs

Click

Click your product.

Click

Update IP Address

to open a utility that reports the known (“previous”) IP address for the

product and allows you to change the IP address, if necessary.

154

Chapter 9

Solve problems

ENWW