HP PageWide Pro 577dw User Guide - Page 157
Fax is busy. Canceled send., Fax is busy. Redial pending., Fax receive error
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Fax is busy. Canceled send. Description The fax line to which you were sending a fax was busy. The product has canceled sending the fax. Recommended action ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialing the correct fax number. ● Check that the Busy Redial option is enabled. ● On the control panel, touch the Fax application folder, and in the display, touch the Setup icon. Then, touch Tools and touch Run Fax Test. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Fax is busy. Redial pending. Description The fax line to which you were sending a fax was busy. The product automatically redials the busy number. Recommended action ● Allow the product to retry sending the fax. ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialing the correct fax number. ● On the control panel, touch the Fax application folder, and in the display, touch the Setup icon. Then, touch Tools and touch Run Fax Test. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Fax receive error. Description An error occurred while trying to receive a fax. Recommended action ● Ask the sender to resend the fax. ● Try faxing back to the sender or another fax machine. ● Check for a dial tone on the phone line by touching the Start Fax button. ● Check that the telephone cord is securely connected by unplugging and replugging the cord. ● Make sure that you are using the telephone cord that came with the product. ENWW Fax issues 141