HP Photosmart C5500 User Guide - Page 143

Chapter 14 Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: "Load paper" on page 37 Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. NOTE: For maximum dpi resolution, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see: • "Change the print speed or quality" on page 54 • "Print using Maximum dpi" on page 60 • "Change copy speed or quality" on page 88 Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution. Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution. Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge. For more information, see: "Clean the area around the ink nozzles" on page 111 Cause: The print cartridge nozzles needed to be cleaned. If this did not solve the issue, try the next solution. Solution 5: Check the print catridges Solution: Check the estimated ink levels in the print cartridges. 140 Troubleshooting Troubleshooting