HP Photosmart C5500 User Guide - Page 191
Mechanism error, Lower the ink cartridge access door to access the print carriage. Remove
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Chapter 14 Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear the paper jam • Solution 2: Remove objects that are blocking the print carriage Solution 1: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. For more information, see: "Clear paper jams" on page 131 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 2: Remove objects that are blocking the print carriage Solution: Lower the ink cartridge access door to access the print carriage. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product and then turn it on again. Cause: The print carriage was blocked. 188 Troubleshooting Troubleshooting