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HP Photosmart C5500 User Guide - Page 273

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Chapter 15 • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP support Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP support, do the following before you call: 1. Make sure that: a. The product is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset the product: a. Turn off the product by pressing the On button. b. Unplug the power cord from the back of the product. c. Plug the power cord back into the product. d. Turn on the product by pressing the On button. 3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Check the HP Web site for updated information or troubleshooting tips for the product. 4. If you are still experiencing problems and need to speak with an HP support representative, do the following: a. Have the specific name of the product, as it appears on the control panel, available. b. Print a self-test report. c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail. e. Have your serial number ready. You can view the serial number by looking at the sticker on the rear side of the product. The serial number is the 10-character code in the upper left corner of the sticker. NOTE: The device serial number can also be accessed using the HP Photosmart software. To access the device serial number from the software, on the Windows taskbar, click Start > All Programs > HP > HP Solution Center. On the Help page, click Technical information under Tools. 5. Call HP support. Be near the product when you call. Related topics "Print a self-test report" on page 114 HP support by phone For a list of support phone numbers, see the printed documentation that came with the device. This section contains the following topics: • Phone support period • Placing a call • After the phone support period 270 HP warranty and support HP warranty and support

Section	Page
Contents	4
HP Photosmart C5500 All-in-One series Help	10
HP All-in-One overview	12
The HP All-in-One at a glance	12
Control panel overview	13
Control panel features	13
Display icons	15
Display sleep state	15
Menu overview	15
Copy Menu	15
Photo Menu	16
Scan Menu	16
Setup Menu	16
Help Menu	16
Enter text using the visual keyboard	17
Use the HP Photosmart Software	17
Find more information	20
Finish setting up the HP All-in-One	22
Set your preferences	22
Set your language and country/region	22
Set the default paper tray for PictBridge/DPOF/UPnP printing	23
Enable faster browsing of photos	23
Set the energy save mode	24
Set the paper tray for printing from a Bluetooth device	24
Restore the factory defaults	24
Play a slideshow on the display	25
Connect to a computer	26
Connect to a Bluetooth® device	26
What you need for a Bluetooth connection	26
Connect the HP All-in-One to a computer using a Bluetooth® wireless connection	27
Manage your Bluetooth settings	28
View and print Bluetooth settings	29
Change the device name	29
Set Bluetooth security for the HP All-in-One	30
Reset Bluetooth settings on the HP All-in-One	31
How do I?	34
Load originals and load paper	36
Load originals	36
Choose papers for printing and copying	37
Recommended papers for printing and copying	37
Recommended papers and media for printing only	38
Papers to avoid	39
Load paper	40
Load full-size paper or small-size photo paper	40
Load postcards, Hagaki, or index cards	43
Load envelopes	45
Load other types of paper	47
Load a CD/DVD	48
Avoid paper jams	52
Print from your computer	54
Print from a software application	54
Make the HP All-in-One the default printer	55
Change the print settings for the current job	55
Set the paper size	55
Set the paper type for printing	56
View the print resolution	56
Change the print speed or quality	57
Change the page orientation	57
Scale the document size	58
Change the saturation, brightness, or color tone	58
Preview your print job	58
Change the default print settings	59
Printing shortcuts	59
Create printing shortcuts	60
Delete printing shortcuts	60
Perform special print jobs	61
Print a borderless image	61
Print a photo on photo paper	62
Print using Maximum dpi	63
Print onto a CD/DVD	64
Print on both sides of the page	65
Print a multiple-page document as a booklet	66
Print multiple pages on a single sheet	68
Print a multiple-page document in reverse order	68
Reverse an image for iron-on transfers	69
Print on transparencies	70
Print a group of addresses on labels or envelopes	70
Print a poster	71
Print a Web page	72
Stop a print job	72
Use the photo features	74
Insert a memory card	74
Print photos	75
Create special projects from your photos	77
Save photos to your computer	77
Edit photos using the control panel	78
Remove red‐eye	78
Rotate a photo	78
Zoom and pan to crop a photo	79
Automatically enhance your photos	80
Print a frame around your photo	80
Adjust the brightness of your photos	81
Apply special color effects to your photos	81
Use the scan features	84
Scan an image	84
Scan an original to a computer	84
Scan an original to a memory card	85
Edit a scanned image	86
Edit a scanned document	86
Stop scanning	87
Use the copy features	88
Make a copy	88
Preview your copy job	89
Change the copy settings for the current job	89
Set the number of copies	90
Set the copy paper size	90
Set the copy paper type	90
Change copy speed or quality	91
Adjust the lightness and darkness of your copy	92
Change default copy settings	92
Perform special copy jobs	93
Resize an original to fit onto letter or A4 paper	93
Crop an original	94
Shift the left margin	94
Improve the quality of a copy	95
Stop copying	95
Use the reprint features	96
Make reprints of your photos	96
Edit a photo before reprinting	96
Fix a faded original	96
Rotate a photo	97
Zoom and pan to crop a photo	97
Adjust the brightness of your photos	98
Apply special color effects to your photos	99
Maintain the HP All-in-One	100
Work with print cartridges	100
Handle the print cartridges	101
Check the estimated ink levels	101
Replace the print cartridges	102
Use a photo print cartridge	106
Use the print cartridge protector	106
Remove ink from your skin and clothing	107
Ink-backup mode	108
Ink-backup mode output	108
Exit ink-backup mode	108
Advanced print cartridge maintenance	108
Align the print cartridges	109
Clean the print cartridges	110
Clean the print cartridge contacts	111
Clean the area around the ink nozzles	114
Print a self-test report	117
Clean the HP All-in-One	118
Clean the glass	118
Clean the lid backing	118
Clean the exterior	119
Turn off the HP All-in-One	119
Shop for ink supplies	120
Troubleshooting	122
View the Readme file	122
Setup troubleshooting	122
The product will not turn on	123
After setting up the product, it does not print	126
Uninstall and reinstall the software	133
Paper jams	134
Information on paper	135
Print quality troubleshooting	136
Wrong, inaccurate, or bleeding colors	136
Ink is not filling the text or graphics completely	139
The printout has a horizontal band of distortion near the bottom of a borderless print	141
Printouts have horizontal streaks or lines	142
Printouts are faded or have dull colors	144
Printouts seem blurry or fuzzy	147
Printouts are slanted or skewed	148
Ink streaks on the back of the paper	149
Paper is not picked up from the input tray	150
The text edges are jagged	151
Print troubleshooting	152
Envelopes print incorrectly	153
The product is not responding	154
The product prints meaningless characters	157
Nothing happens when I try to print	157
The margins are not printing as expected	161
Text or graphics are cut off at the edge of the page	162
A blank page came out while printing	164
Memory card troubleshooting	165
The Attention light blinks when I insert my memory card or storage device	166
The product does not read the memory card	167
The photos on the memory card do not transfer to my computer	168
Photos in a connected digital camera with PictBridge do not print	170
Scan troubleshooting	170
Scan fails	171
Text is incorrect or missing	173
The scan feature does not work	174
Copy troubleshooting	175
Nothing happens when I try to copy	175
Fit to Page is not working as expected	177
The image is cropped when I make a borderless copy	178
A borderless copy has white space around the edges	179
CD/DVD print troubleshooting	180
The product does not detect the CD/DVD holder	180
The product does not detect a CD/DVD on the holder	182
The product is printing on a non-printable area of my disc	183
The ink on the CD/DVD is not drying	184
Errors	185
Product messages	185
Carriage jam	186
Product stall error	190
Mechanism error	191
Photo tray problem	192
Insert CD/DVD holder	195
Scan errors	197
Unable to print	211
Product might not be correctly installed	217
Product was not found	221
Product could not find available scan destinations	225
Error occurred while communicating with the product	227
Missing HP Photosmart Software	231
File messages	233
Photos not found	234
Supported file types for the product	234
File corrupted	235
General user messages	235
Memory card error	236
Cannot crop	236
Card access error	237
Paper messages	240
Out of paper	241
Power and connection messages	245
Communication test failed	246
Two-way communication lost	247
Print cartridge messages	248
Carriage stall	248
Need alignment or alignment failed	252
Print cartridge is missing, incorrectly installed, or not intended for your product	257
Print cartridges missing or not detected	259
Incompatible print cartridges	262
Print cartridge problem	266
HP warranty and support	272
Warranty	272
Print cartridge warranty information	272
Support process	272
Before you call HP support	273
HP support by phone	273
Phone support period	274
Placing a call	274
After the phone support period	274
Additional warranty options	274
HP Quick Exchange Service (Japan)	275
HP Korea customer support	275
Prepare the HP All-in-One for shipment	276
Remove the print cartridges before shipment	276
Remove the control panel faceplate	276
Pack the HP All-in-One	277
Technical information	280
Specifications	280
Environmental product stewardship program	281
Paper use	281
Plastics	282
Material safety data sheets	282
Recycling program	282
HP inkjet supplies recycling program	282
Energy Star® notice	282
Disposal of waste equipment by users in private households in the European Union	283
Regulatory notices	283
Regulatory model identification number	284
FCC statement	284
Notice to users in Korea	285
HP Photosmart C5500 All-in-One series declaration of conformity	285

Match case Limit results 1 per page

•

Valuable product and troubleshooting information for common problems

•

Proactive product updates, support alerts, and HP newsgrams that are available when you

Call HP support. Support options and availability vary by product, country/region, and language.

Before you call HP support

Software programs from other companies might be included with the HP All-in-One. If you experience

problems with any of those programs, you will receive the best technical assistance by calling the

experts at that company.

If you need to contact HP support, do the following before you call:

Make sure that:

The product is plugged in and turned on.

The specified print cartridges are installed correctly.

The recommended paper is properly loaded in the input tray.

Reset the product:

Turn off the product by pressing the On button.

Unplug the power cord from the back of the product.

Plug the power cord back into the product.

Turn on the product by pressing the On button.

To find support and warranty information, go to the HP Web site at

www.hp.com/support

. If

prompted, choose your country/region, and then click

Contact HP

for information on calling for

technical support.

Check the HP Web site for updated information or troubleshooting tips for the product.

If you are still experiencing problems and need to speak with an HP support representative, do

the following:

Have the specific name of the product, as it appears on the control panel, available.

Print a self-test report.

Make a color copy to have available as a sample printout.

Be prepared to describe your problem in detail.

Have your serial number ready.

You can view the serial number by looking at the sticker on the rear side of the product. The

serial number is the 10-character code in the upper left corner of the sticker.

NOTE:

The device serial number can also be accessed using the HP Photosmart software.

To access the device serial number from the software, on the Windows taskbar, click

Start

All Programs

HP Solution Center

. On the

Help

page, click

Technical

information

under

Tools

Call HP support. Be near the product when you call.