HP Photosmart C5500 User Guide - Page 246
Communication test failed, If the product is not properly connected to the computer, communication
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Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Connect the product to the computer Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer. Improper shutdown Solution: Press the On button to turn the product on and off. Errors 243 Troubleshooting