HP Sprout Pro G2 Maintenance & Service Guide - Page 102

POST numeric codes and text messages

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POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message 101-Option ROM Checksum Error 103-System Board Failure 162-System Options Not Set 163-Time & Date Not Set 163-Time & Date Not Set 164-MemorySize Error 164-MemorySize Error Description System ROM checksum. DMA or timers. Configuration incorrect. RTC (real-time clock) battery may need to be replaced. Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. CMOS jumper may not be properly installed. Memory amount has changed since the last boot (memory added or removed). Memory configuration incorrect. Recommended action 1. Verify the correct ROM. 2. Flash the ROM if needed. 3. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 101.) 4. Replace the system board. 1. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 101.) 2. Replace the system board. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Check for proper placement of the CMOS jumper if applicable. Press the F1 key to save the memory changes. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 92 Chapter 9 POST error messages

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POST numeric codes and text messages
This section covers those POST errors that have numeric codes associated with them. The section also
includes some text messages that may be encountered during POST.
NOTE:
The computer will beep once after a POST text message is displayed on the screen.
Control panel message
Description
Recommended action
101-Option ROM Checksum Error
System ROM checksum.
1.
Verify the correct ROM.
2.
Flash the ROM if needed.
3.
Clear CMOS. (See Appendix B,
Password
security and resetting CMOS
on page
101
.)
4.
Replace the system board.
103-System Board Failure
DMA or timers.
1.
Clear CMOS. (See Appendix B,
Password
security and resetting CMOS
on page
101
.)
2.
Replace the system board.
162-System Options Not Set
Configuration
incorrect.
RTC (real-time clock) battery may need to
be replaced.
Run Computer Setup and check the
configuration
in
Advanced
>
Onboard Devices
.
Reset the date and time under
Control Panel
. If
the problem persists, replace the RTC battery.
See the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.
163-Time & Date Not Set
Invalid time or date in
configuration
memory.
RTC (real-time clock) battery may need to
be replaced.
Reset the date and time under
Control Panel
(Computer Setup can also be used). If the
problem persists, replace the RTC battery. See
the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.
163-Time & Date Not Set
CMOS jumper may not be properly installed.
Check for proper placement of the CMOS jumper
if applicable.
164-MemorySize Error
Memory amount has changed since the last
boot (memory added or removed).
Press the
F1
key to save the memory changes.
164-MemorySize Error
Memory
configuration
incorrect.
1.
Run Computer Setup or Windows utilities.
2.
Make sure the memory module(s) are
installed properly.
3.
If third-party memory has been added,
test using HP-only memory.
4.
Verify proper memory module type.
92
Chapter 9
POST error messages