HP Sprout Pro G2 Maintenance & Service Guide - Page 92

Touch mat problems, Projection remains when the touch mat is removed.

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2. Slide the mouse power button to the right to turn on the mouse (1). 3. On the keyboard, press and hold the Connect button (3) for 5 to 10 seconds, until the light on the mouse (2) lights up or stops flashing. To confirm the connection, move the mouse and check for a response on the screen. Touch mat problems Projection remains when the touch mat is removed. 1. Restart HPPCSERVICE: a. Press ctrl+alt+delete. b. Select Task Manager, and then select the Services tab. c. In the Name column, select HPPCSERVICE. d. Right-click HPPCSERVICE, and then select Stop. e. Right-click HPPCSERVICE, and then select Start. 2. Select the Power icon, and then select Restart. - or - Press and hold the power button on Sprout for 5 or more seconds to turn off Sprout, and then press the power button to turn on Sprout. 82 Chapter 7 Troubleshooting

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2.
Slide the mouse power button to the right to turn on the mouse
(1)
.
3.
On the keyboard, press and hold the
Connect
button
(3)
for 5 to 10 seconds, until the light on the mouse
(2)
lights up or stops
flashing.
To
confirm
the connection, move the mouse and check for a response on
the screen.
Touch mat problems
Projection remains when the touch mat is removed.
1.
Restart
HPPCSERVICE
:
a.
Press
ctrl
+
alt
+
delete
.
b.
Select
Task Manager
, and then select the
Services
tab.
c.
In the Name column, select
HPPCSERVICE
.
d.
Right-click
HPPCSERVICE
, and then select
Stop
.
e.
Right-click
HPPCSERVICE
, and then select
Start
.
2.
Select the
Power
icon, and then select
Restart
.
– or –
Press and hold the power button on Sprout for 5 or more seconds to turn
off
Sprout, and then press the
power button to turn on Sprout.
82
Chapter 7
Troubleshooting