HP Sprout Pro G2 Maintenance & Service Guide - Page 105

Management Engine ME BIOS Extensions, ME Firmware Version request failure

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Control panel message 2202-PMM Deallocation Error during MEBx cleanup 2203-Setup error during MEBx execution 2204-Inventory error during MEBx execution 2205-Interface error during MEBx execution 2211-Memory not configured correctly for proper MEBx execution. 2212-USB Key Provisioning failure writing to device 2217-ME Firmware Version request failure Description Recommended action Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. MEBx selection or exit resulted in a setup failure. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. MEBx operation experienced a hardware error during communication with ME. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. XMM1 is not installed. Make sure there is a memory module in the white XMM1 socket and that it is properly seated. USB device used for USB key provisioning will 1. Try a different USB key device for not allow BIOS to update provision file properly. provisioning. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. ME firmware is not properly responding to BIOS 1. Reboot the computer. query for version information. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. POST numeric codes and text messages 95

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Control panel message
Description
Recommended action
2202-PMM Deallocation Error during MEBx
cleanup
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory
configuration
was recently
changed, unplug the power cord, restore
the original memory
configuration,
and
reboot the computer.
4.
If the error persists, replace the system
board.
2203-Setup error during MEBx execution
MEBx selection or exit resulted in a setup
failure.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory
configuration
was recently
changed, unplug the power cord, restore
the original memory
configuration,
and
reboot the computer.
4.
If the error persists, replace the system
board.
2204-Inventory error during MEBx execution
BIOS information passed to the MEBx resulted
in a failure.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version.
3.
If the error still persists, replace the
system board.
2205-Interface error during MEBx execution
MEBx operation experienced a hardware error
during communication with ME.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version.
3.
If the error still persists, replace the
system board.
2211-Memory not
configured
correctly for
proper MEBx execution.
XMM1 is not installed.
Make sure there is a memory module in the
white XMM1 socket and that it is properly
seated.
2212-USB Key Provisioning failure writing to
device
USB device used for USB key provisioning will
not allow BIOS to update provision
file
properly.
1.
Try a
different
USB key device for
provisioning.
2.
If the error persists, update to the latest
BIOS version and ME
firmware
version.
3.
If the error still persists, replace the
system board.
2217-ME Firmware Version request failure
ME
firmware
is not properly responding to BIOS
query for version information.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME
firmware
version.
3.
If the error still persists, replace the
system board.
POST numeric codes and text messages
95