HP Sprout Pro G2 Maintenance & Service Guide - Page 90

Sprout is not responding, Sprout shuts down unexpectedly, Display problems, The display is blank

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Sprout is not responding Use the Windows Task Manager to close any programs that are not responding. 1. Press the ctrl+alt+delete keys. 2. Select Task Manager. 3. Select any program that is not responding, and then select End Task. If closing programs does not work, restart Sprout. 1. Press the ctrl+alt+delete keys. 2. Select the Power icon, and then select Restart. - or - Press and hold the power button for 5 or more seconds to turn off Sprout, and then press the power button to turn on Sprout. Sprout shuts down unexpectedly ● Sprout might be in an exceedingly hot environment. Turn it off and let it cool down. ● Be sure that Sprout vents are not blocked and that the internal fan is running. See Getting to know your Sprout on page 1 for the location of the computer vents. Display problems The display is blank ● Exit Sleep to redisplay the screen image. - Press the power button briefly. - Press a key on the external keyboard. - Press the space bar. - Press the esc key. ● Press the power button to turn on Sprout. Images on the screen are too large or too small, or the images are fuzzy Adjust the resolution settings. 1. Type control panel in the taskbar search box, and then select Control Panel. 2. Select Appearance and Personalization. 3. Under Display, select Adjust Screen Resolution. 4. Adjust resolution as necessary, and then select Apply. 80 Chapter 7 Troubleshooting

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Sprout is not responding
Use the Windows Task Manager to close any programs that are not responding.
1.
Press the
ctrl
+
alt
+
delete
keys.
2.
Select
Task Manager
.
3.
Select any program that is not responding, and then select
End Task
.
If closing programs does not work, restart Sprout.
1.
Press the
ctrl
+
alt
+
delete
keys.
2.
Select the
Power
icon, and then select
Restart
.
– or –
Press and hold the power button for 5 or more seconds to turn
off
Sprout, and then press the power
button to turn on Sprout.
Sprout shuts down unexpectedly
●
Sprout might be in an exceedingly hot environment. Turn it
off
and let it cool down.
●
Be sure that Sprout vents are not blocked and that the internal fan is running. See
Getting to know your
Sprout
on page
1
for the location of the computer vents.
Display problems
The display is blank
●
Exit Sleep to redisplay the screen image.
–
Press the power button
briefly.
–
Press a key on the external keyboard.
–
Press the space bar.
–
Press the
esc
key.
●
Press the power button to turn on Sprout.
Images on the screen are too large or too small, or the images are fuzzy
Adjust the resolution settings.
1.
Type
control panel
in the taskbar search box, and then select
Control Panel
.
2.
Select
Appearance and Personalization
.
3.
Under
Display
, select
Adjust Screen Resolution
.
4.
Adjust resolution as necessary, and then select
Apply
.
80
Chapter 7
Troubleshooting