HP Sprout Pro G2 Maintenance & Service Guide - Page 7

Using HP PC Hardware Diagnostics UEFI, Troubleshooting, Backing up, restoring, and recovering

Get HP Sprout Pro G2 PDF manuals and user guides View all HP Sprout Pro G2 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 7 highlights

Computer Setup-Advanced ...71 Updating the BIOS ...72 Determining the BIOS version ...72 Downloading a BIOS update ...73 Recovering the Configuration Settings ...74 6 Using HP PC Hardware Diagnostics (UEFI) ...75 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 76 Additional BIOS crisis recovery tool ...76 7 Troubleshooting ...77 Wireless connection problems ...77 Cannot connect to a WLAN ...77 Cannot connect to a preferred network 77 Current network security codes are unavailable 78 Cannot connect to the wireless router 78 Network status icon is not displayed 79 Power problems ...79 Sprout will not turn on or start ...79 Hard drive error ...79 Sprout is not responding ...80 Sprout shuts down unexpectedly ...80 Display problems ...80 The display is blank ...80 Images on the screen are too large or too small, or the images are fuzzy 80 Keyboard and mouse problems ...81 Touch mat problems ...82 Projection remains when the touch mat is removed 82 Projection does not come back when the touch mat is connected again 83 The touch mat is not registering touches...83 Audio problems ...83 No sound is produced through external speakers (purchased separately 83 Software problems ...84 8 Backing up, restoring, and recovering ...85 Creating recovery media and backups ...85 Creating HP Recovery media (select products only 86 Using Windows tools ...87 Restore and recovery ...87 Recovering using HP Recovery Manager 87 vii

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
Computer Setup—Advanced
.............................................................................................................
71
Updating the BIOS
................................................................................................................................................
72
Determining the BIOS version
...........................................................................................................
72
Downloading a BIOS update
..............................................................................................................
73
Recovering the
Configuration
Settings
...............................................................................................................
74
6
Using HP PC Hardware Diagnostics (UEFI)
.......................................................................................................
75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
....................................................................
76
Additional BIOS crisis recovery tool
.....................................................................................................................
76
7
Troubleshooting
..........................................................................................................................................
77
Wireless connection problems
............................................................................................................................
77
Cannot connect to a WLAN
................................................................................................................
77
Cannot connect to a preferred network
............................................................................................
77
Current network security codes are unavailable
..............................................................................
78
Cannot connect to the wireless router
..............................................................................................
78
Network status icon is not displayed
................................................................................................
79
Power problems
...................................................................................................................................................
79
Sprout will not turn on or start
.........................................................................................................
79
Hard drive error
.................................................................................................................................
79
Sprout is not responding
...................................................................................................................
80
Sprout shuts down unexpectedly
.....................................................................................................
80
Display problems
.................................................................................................................................................
80
The display is blank
...........................................................................................................................
80
Images on the screen are too large or too small, or the images are fuzzy
......................................
80
Keyboard and mouse problems
...........................................................................................................................
81
Touch mat problems
............................................................................................................................................
82
Projection remains when the touch mat is removed.
.......................................................................
82
Projection does not come back when the touch mat is connected again.
..........................................................
83
The touch mat is not registering touches.
..........................................................................................................
83
Audio problems
....................................................................................................................................................
83
No sound is produced through external speakers (purchased separately)
.....................................
83
Software problems
..............................................................................................................................................
84
8
Backing up, restoring, and recovering
...........................................................................................................
85
Creating recovery media and backups
................................................................................................................
85
Creating HP Recovery media (select products only)
.........................................................................
86
Using Windows tools
...........................................................................................................................................
87
Restore and recovery
...........................................................................................................................................
87
Recovering using HP Recovery Manager
...........................................................................................
87
vii