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HP Sprout Pro G2 Maintenance & Service Guide - Page 106

USB Key Provisioning, Reboot the computer.

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Control panel message 2218-ME Firmware Version should be updated 2219-USB Key Provisioning file has invalid header identifier 2220-USB Key Provisioning file has mismatch version 2230-General error during MEBx execution 2231-ME error during MEBx execution 2232-AMT error during MEBx execution 2233-HECI error during MEBx execution Description Recommended action ME firmware must be updated to match current 1. Update to the latest ME firmware version. functionality contained in the system BIOS. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. 3. If the error still persists, replace the system board. Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware. 1. Recreate the provisioning file using third party management console software. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board. Provisioning file contained on the USB key is not 1. a valid version for the current ME firmware. 2. Reboot the computer. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board. Error occurred during MEBx execution which fails into the "General" grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. Error occurred during MEBx execution which fails into "ME" grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. Error occurred during MEBx execution which fails into "AMT" grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. Error occurred during MEBx execution which fails into "MEI or HECI" grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 96 Chapter 9 POST error messages

Section	Page
Getting to know your Sprout	11
Front	11
Sprout Illuminator	13
Rear	14
Connecting the HP Touch Mat	16
Labels	17
Identifying the labels	17
Illustrated parts catalog	19
Computer covers and plastics	19
Computer boards	20
Computer miscellaneous parts	21
Computer cables	22
Keyboards	23
Power cords	24
Disassembly preparation and SATA drive guidelines	25
Electrostatic discharge information	25
Generating static	26
Preventing electrostatic damage to equipment	26
Personal grounding methods and equipment	26
Grounding the work area	27
Recommended materials and equipment	27
Operating guidelines	28
Service considerations	28
Fan	28
Tools and software requirements	29
Screws	29
Cables and connectors	29
Hard Drives	29
Lithium coin cell battery	30
SATA hard drives	30
SATA hard drive cables	30
SATA data cable	30
SMART ATA drives	31
Cable management	31
Removal and Replacement Procedures	33
Preparing to disassemble the computer	33
Removing the rear covers from the computer	34
Hard drive	36
Memory	39
Wireless USB receiver	41
M.2 cover and solid-state drive	43
Battery	45
Wireless USB/power button board	47
Converter board	48
USB board	50
Separating the computer from the column	51
System board cover	53
WLAN module	54
Heat sink	55
Processor	56
Fan assembly	57
System board	58
System board callouts	61
Speakers	62
Hard drive connector	64
Outer plastic trim	65
Card reader/audio board	66
Main frame and display	67
Webcam module	69
Antennas	71
Power supply (in column)	72
Computer Setup (F10) Utility	75
Computer Setup (F10) Utilities	75
Using Computer Setup (F10) Utilities	76
Computer Setup—File	77
Computer Setup—Storage	78
Computer Setup—Security	79
Computer Setup—Power	80
Computer Setup—Advanced	81
Updating the BIOS	82
Determining the BIOS version	82
Downloading a BIOS update	83
Recovering the Configuration Settings	84
Using HP PC Hardware Diagnostics (UEFI)	85
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	86
Additional BIOS crisis recovery tool	86
Troubleshooting	87
Wireless connection problems	87
Cannot connect to a WLAN	87
Cannot connect to a preferred network	87
Current network security codes are unavailable	88
Cannot connect to the wireless router	88
Network status icon is not displayed	89
Power problems	89
Sprout will not turn on or start	89
Hard drive error	89
Sprout is not responding	90
Sprout shuts down unexpectedly	90
Display problems	90
The display is blank	90
Images on the screen are too large or too small, or the images are fuzzy	90
Keyboard and mouse problems	91
Touch mat problems	92
Projection remains when the touch mat is removed.	92
Projection does not come back when the touch mat is connected again.	93
The touch mat is not registering touches.	93
Audio problems	93
No sound is produced through external speakers (purchased separately)	93
Software problems	94
Backing up, restoring, and recovering	95
Creating recovery media and backups	95
Creating HP Recovery media (select products only)	96
Using Windows tools	97
Restore and recovery	97
Recovering using HP Recovery Manager	97
What you need to know before you get started	98
Using the HP Recovery partition (select products only)	98
Using HP Recovery media to recover	99
Changing the computer boot order	99
Removing the HP Recovery partition (select products only)	99
POST error messages	101
POST numeric codes and text messages	102
Interpreting POST diagnostic front panel LEDs	108
Password security and resetting CMOS	111
Resetting the password jumper	111
Establishing a setup or power-on password	112
Resetting the setup and power-on password	113
Changing a setup or power-on password	114
Clearing and resetting the CMOS	114
Maintaining peak performance	117
Performing routine maintenance	117
Using Disk Cleanup	117
Using Disk Defragmenter	117
Updating programs and drivers	117
Cleaning your Sprout	118
Cleaning procedures	118
Cleaning the display and glass surfaces	118
Cleaning the sides or cover	118
Cleaning the Touch mat	119
Cleaning the keyboard or mouse	119
Power cord set requirements	121
General requirements	121
Japanese power cord requirements	121
Country-specific requirements	122
Statement of memory volatility	123
Nonvolatile memory usage	125
Questions and answers	128
Using HP Sure Start (select models only)	129
Specifications	131
DLP Projector	131
HP High-Resolution camera	131
HP Touch Mat	132

Match case Limit results 1 per page

Control panel message

Description

Recommended action

2218-ME Firmware Version should be updated

ﬁrmware

must be updated to match current

functionality contained in the system BIOS.

Update to the latest ME

ﬁrmware

version.

If the error persists and system BIOS has

been recently updated, restore previous

system BIOS version.

If the error still persists, replace the

system board.

2219-USB Key Provisioning

ﬁle

has invalid

header

identiﬁer

Provisioning

ﬁle

contained on the USB key has

been corrupted or is not a valid version for the

current ME

ﬁrmware.

Recreate the provisioning

ﬁle

using third

party management console software.

If the error persists and system BIOS has

been recently updated, restore previous

system BIOS version. Otherwise, update

the ME

ﬁrmware

version.

If the error still persists, replace the

system board.

2220-USB Key Provisioning

ﬁle

has mismatch

version

Provisioning

ﬁle

contained on the USB key is not

a valid version for the current ME

ﬁrmware.

Reboot the computer.

If the error persists and system BIOS has

been recently updated, restore previous

system BIOS version. Otherwise, update

the ME

ﬁrmware

version.

If the error still persists, replace the

system board.

2230-General error during MEBx execution

Error occurred during MEBx execution which

fails into the “General” grouping. Status

information displayed along with the error

provides further clarity into the failure. MEBx

handles transference of information between

the system BIOS and ME

ﬁrmware.

Reboot the computer.

If the error persists, update to the latest

BIOS version and ME

ﬁrmware

version.

If the error still persists, replace the

system board.

2231-ME error during MEBx execution

Error occurred during MEBx execution which

fails into “ME” grouping.

Reboot the computer.

If the error persists, update to the latest

BIOS version and ME

ﬁrmware

version.

If the error still persists, replace the

system board.

2232-AMT error during MEBx execution

Error occurred during MEBx execution which

fails into “AMT” grouping.

Reboot the computer.

If the error persists, update to the latest

BIOS version and ME

ﬁrmware

version.

If the error still persists, replace the

system board.

2233-HECI error during MEBx execution

Error occurred during MEBx execution which

fails into “MEI or HECI” grouping.

Reboot the computer.

If the error persists, update to the latest

BIOS version and ME

ﬁrmware

version.

If the error still persists, replace the

system board.

Chapter 9

POST error messages