IBM E027SLL-H Troubleshooting Guide - Page 103
When installing and configuring the Tivoli Enterprise - hard drive
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OnMiaMoving - Install for Feature[KIWWICNS/Tivoli Enterprise Portal Server Extensions] successful RC=-1073741819. OnMiaMoving - Install for Feature[KIWWICNS/Tivoli Enterprise Portal Server Extensions] may have failed, please check! Checking the %CANDLE_HOME%\MiaInstall.log file you find errors similar to: 2008/07/09 10:48:35 [D] Installing file: CNPS\classes\cnp.jar --> C:\IBM\ITM\CNPS\classes\cnp.jar 2008/07/09 10:48:35 [C] EXTRACTFILE src='CNPS\classes\cnp.jar' dest='C:\IBM\ITM\CNPS\classes\cnp.jar' 2008/07/09 10:48:37 [E] ERROR: File extraction failed: CNPS\classes\cnp.jar -> C:\IBM\ITM\CNPS\classes\cnp.jar (3) 2008/07/09 10:48:37 [S] Internal Error - trying rollback 2008/07/09 10:48:37 [S] Attempting to stop child process 2008/07/09 10:48:51 [S] Rollback successful The return code (3), indicates the software could not create a file due to either an issue with file permissions or a corruption on the hard drive. First check the file permissions of the destination file. Running the Windows chkdsk and defragmentation programs might resolve issues with corruption on the physical hard drive. Problems that are cleared by rebooting the Windows system There are a set of problems that are cleared by rebooting the Windows system that has been installed or upgraded: v Situations do not fire after upgrade v Remote update of a Windows system fails because of a pending rename that requires a reboot Note: In this case, a 'RC_INFO: Pending rename operations found, must reboot before installation can continue' message is found in the Abort IBM Tivoli Monitoring for Databases.log file. When installing and configuring the Tivoli Enterprise Monitoring Server on Windows Server 2008, a number of popups and errors occur About this task To install and configure the Tivoli Enterprise Monitoring Server on Windows Server 2008, there are a number of manual steps and workarounds that must be performed: 1. Disable the Windows firewall by following these steps: a. Login to Windows Server 2008, and start the Server Manager. b. In the Security Information section, click Go to Windows Firewall. c. In the Overview section, click Windows Firewall Properties. This displays the Windows Firewall with Advanced Security window. d. To completely disable the firewall, it must be turned off in 3 places in the window: v Domain Profile v Private Profile v Public Profile Each of these tabs must be individually selected, and the Firewall state must be changed to Off. Each time you change the state to Off, click Apply. Chapter 5. Installation and configuration troubleshooting 85
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