IBM E027SLL-H Troubleshooting Guide - Page 27
Common problem solving
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Chapter 3. Common problem solving Customers using IBM Tivoli Monitoring products or the components of Tivoli Management Services can encounter problems such as missing workspaces or historical data, or a reflex automation script that does not run when it should. In many cases you can recover from these problems by following a few steps. Note: Use the trace settings indicated in these troubleshooting instructions only while you are trying to diagnose a specific problem. To avoid generating excessive trace data, go back to the default trace settings as soon as the problem is solved. About the tools You can access several troubleshooting tools, such as the Log analyzer or pdcollect tool to help you troubleshoot your IBM Tivoli Monitoring product or the components of Tivoli Management Services. ITMSuper Tools The ITMSUPER Tools give you information about the health of your managed systems, situations, and environment configuration. You can find the tools by searching for "ITMSUPER" in the IBM Integrated Service Management Library (http://www.ibm.com/software/brandcatalog/ ismlibrary). pdcollect tool The pdcollect tool collects the most commonly used information from a system. It gathers log files, configuration information, version information, and other data. You can also use this tool to manage the size of trace data repositories. For more information see "pdcollect tool" on page 59. IBM Support Assistant The IBM Support Assistant is a free, stand-alone application that you can install on any workstation. Then, you can enhance the application by installing product-specific plug-in modules for the IBM products you use. For more information see "Support information" on page 263. I am trying to find out what software is supported Use resources in the IBM Tivoli Monitoring Installation and Setup Guide and the IBM website to determine the software that is supported. This enables you to find platform or database information for specific products. The following resources are available to determine the software that is supported: v For specific information about the supported software for IBM Tivoli Monitoring, see "Hardware and software requirements" in the IBM Tivoli Monitoring Installation and Setup Guide v For platform and database support information for most Tivoli products, consult the matrix at Tivoli Supported Platforms (http://www-306.ibm.com/software/ sysmgmt/products/support/Tivoli_Supported_Platforms.html) © Copyright IBM Corp. 2005, 2012 9
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