IBM E027SLL-H Troubleshooting Guide - Page 234
Enabling logging for the monitoring portal, Installation and configuration issues
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Enabling logging for the monitoring portal You can turn on logging to discover the cause of any problems with the Performance AnalyzerPerformance Analyzer in the Tivoli Enterprise Portal. Procedure 1. Stop the Performance Analyzer agent. v On Windows platforms, click Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Monitoring Services, then right-click on Performance Analyzer and select Stop. v On other platforms, enter the itmcmd agent stop pa command. 2. Open the logging.properties file, located in the /IBM/ Java142/jre/lib directory. 3. Comment out the handlers= java.util.logging.ConsoleHandler: #handlers= java.util.logging.ConsoleHandler line 4. Uncomment the #handlers= java.util.logging.FileHandler, java.util.logging.ConsoleHandler: handlers= java.util.logging.FileHandler, java.util.logging.ConsoleHandler line 5. Edit the values of the java.util.logging.FileHandler.limit and java.util.logging.FileHandler.count properties in the following way: java.util.logging.FileHandler.limit = 5000000 java.util.logging.FileHandler.count = 1 6. Add the com.ibm.tivoli.pa.config.level = FINEST line 7. Verify that the value of the java.util.logging.FileHandler.pattern property is set to %h/java%u.log, where %h is the path to your home directory. This property determines the location where log files are created. 8. Save and close the file. Results Detailed logging has been enabled. What to do next If you want to send the log files to IBM Software Support, start the TEP desktop client and perform steps to reproduce the error, and then go to the user home directory, where java*.log.* files are created. Compress the files to itpa_agent_log1.zip and send it to IBM Software Support. Installation and configuration issues Review the problems associated with the installation and configuration of the Performance Analyzer to learn more about the possible causes and solutions. Reserve 100 MB of free space for temporary files during installation For installation of the Performance Analyzer agent for non-linear trending, 216 IBM Tivoli Monitoring: Troubleshooting Guide
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