IBM E027SLL-H Troubleshooting Guide - Page 250
Netcool/OMNIbus integration troubleshooting, Log files for Netcool/OMNIbus Event Synchronization
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probe's log file for error messages. See "Log files for Netcool/OMNIbus Event Synchronization" for the location of the log file. You must update the Netcool/OMNIbus ObjectServer database schema with the IBM Tivoli Monitoring automations before you update the probe's tivoli_eif.rules file to include the itm_event.rules file or the probe won't start. See the topic "Updating the OMNIbus database schema" in the IBM Tivoli Monitoring Installation and Setup Guide for details on this procedure. If you have updated the OMNIbus database schema with the IBM Tivoli Monitoring automations but the probe will not start because the BSM_Identity attribute is not defined, check if the itm_event.rules file has been modified to include the tbsm_eif_event.rules file or if tivoli_eif.rules is including other rules files that set the BSM_Identity attribute. If you are not integrating IBM Tivoli Monitoring, Netcool/OMNIbus, and Tivoli Business Service Manager, comment out any rules files (like tbsm_eif_event.rules) that are intended for Tivoli Business Service Manager integration and are setting BSM_Identity. However, if you are using Tivoli Business Service Manager, ensure you have installed the OMNIbus automations provided with that product because those automations ensure that BSM_Identity is added to the ObjectServer database schema. Netcool/OMNIbus integration troubleshooting This section contains general troubleshooting information that applies to Netcool/OMNIbus integration. Log files for Netcool/OMNIbus Event Synchronization The following logs contain trace information associated with Netcool/OMNIbus event synchronization. IBM Tivoli Monitoring Situation Update Forwarder log file Default location: /tmp/itmsynch/logs/sync_trace.log To enable more verbose tracing, edit the $EVENT_SYNC_INSTALLDIR/etc/ situpdate.conf file where $EVENT_SYNC_INSTALLDIR is the directory where the IBM Tivoli Monitoring Event Synchronization component is installed. Set logLevel=verbose and save the file. Stop and restart the Situation Update Forwarder using the stopSUF.sh/stopSUF.cmd and startSUF.sh/startSUF.cmd commands. These commands are located in the $EVENT_SYNC_INSTALLDIR/bin directory. Netcool/OMNIbus Probe for Tivoli EIF log file Default location: $OMNIHOME/log/tivoli_eif.log where $OMNIHOME is the directory where Netcool/OMNIbus is installed. To enable probe tracing, run the probe with the messagelevel configuration parameter (for example, nco_p_tivoli_eif -messagelevel debug). Alternatively, set MessageLevel: 'debug' in the probe's properties file ($OMNIHOME/probes/$ARCH/tivoli_eif.props) and restart the probe. IBM Tivoli Monitoring Netcool/OMNIbus trigger log file Default location: $OMNIHOME/log/eventsync_debug.log1 where $OMNIHOME is the directory where Netcool/OMNIbus is installed. Contains trace of IBM Tivoli Monitoring triggers and procedures. Tracing is enabled by editing the get_debug_itmsync procedure in the Netcool/OMNIbus ObjectServer and changing the debug_itmsync flag to 1. The procedure can be edited using Netcool/OMNIbus Administrator. 232 IBM Tivoli Monitoring: Troubleshooting Guide
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