IBM E027SLL-H Troubleshooting Guide - Page 169
Starting and stopping the Eclipse Help Server
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Non-hub situations are not associated at the Tivoli Enterprise Portal Server level Only pure hub situations should be associated to the Tivoli Enterprise Portal Server. However, if you want non-hub situations to be associated at the Tivoli Enterprise Portal Server level, set the Tivoli Enterprise Portal Server environment variable: KFW_CMW_SPECIAL_HUB_ENTERPRISE=N. When non-hub situations are associated at the Tivoli Enterprise Portal Server, they turn TRUE, meaning they are visible in the situation event console. Through the Situation editor, if you assign all the agents and managed systems lists from a situation, that situation event continues to appear in the situation event console. Starting and stopping the Eclipse Help Server The Tivoli Enterprise Portal Server depends on the Eclipse Help Server to display standalone help. The Eclipse Help Server is treated in the same way as Tivoli Enterprise Portal Server - as a server component (as opposed to IBM Tivoli Monitoring v6.1, where the Eclipse Help Server was treated as an agent). This change necessitates that the Eclipse Help Server is started whenever the Tivoli Enterprise Portal Server is started (Eclipse Help Server start failure does not affect Tivoli Enterprise Portal Server startup). The UNIX command itmcmd agent stop or start all, does not stop or start the Eclipse Help Server now, since it does not also stop or start Tivoli Enterprise Portal Server. On Windows systems, starting or stopping of all components using kinconfg.exe still applies to all components without exceptions. The Eclipse Help Server, by default, cannot be stopped if the Tivoli Enterprise Portal Server is running. To stop the Eclipse Help Server, first stop the Tivoli Enterprise Portal Server. The UNIX command option [-f] itmcmd agent -f stop kf, allows you to stop the Eclipse Help Server unconditionally. On Windows systems, reconfiguration restarts all components. To reconfigure the Eclipse Help Server while the Tivoli Enterprise Portal Server is running, restart the Tivoli Enterprise Portal Server along with the Eclipse Help Server. Non-root stopping or starting agents causes problems You might experience issues while starting or stopping agents on servers, when using a non-root user ID. The following message might be received: KCIIN1191E Cannot execute product_code stop script. To avoid this situation, use the root account or an account with granted required permissions (itmuser group). Root password is not accepted during non-root Tivoli Enterprise Portal Server configuration While configuring the Tivoli Enterprise Portal Server, when using non-root user, the provided root password is not validated correctly. You should use root account or an account with granted required permissions (itmuser group). Chapter 8. Portal server troubleshooting 151
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