IBM E027SLL-H Troubleshooting Guide - Page 260
Tivoli Enterprise Console integration troubleshooting
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Verify that the default deduplication trigger has been configured to ignore events from IBM Tivoli Monitoring. See the topic "Changing the default deduplication trigger" in the IBM Tivoli Monitoring Installation and Setup Guide for more details. Tivoli Enterprise Console integration troubleshooting Review the fundamental Tivoli Enterprise Console troubleshooting tasks for guidance with solving integration problems with the Tivoli Enterprise Console. v Before you install the IBM Tivoli Enterprise Console event synchronization on Windows and import event forwarding functionality into an existing rule base with an absolute path, you must copy setupwin32.exe to the local drive on which the rule base resides to import the IBM Tivoli Enterprise Console event synchronization functionality into that rule base. Launch the copied setupwin32.exe to start IBM Tivoli Enterprise Console event synchronization installation. v Use the IBM Tivoli Enterprise Console Java Console to make any configuration changes to consoles and associated operator and event groups. v Connect to a different IBM Tivoli Enterprise Console server using the embedded viewer: - From theTivoli Enterprise Portal desktop client: 1. Log off the Tivoli Enterprise Portal Server. 2. Log on to the Tivoli Enterprise Portal Server. 3. Log into a different IBM Tivoli Enterprise Console server. - From the browser client: Recycle the browser. v For more Tivoli Enterprise Console event integration troubleshooting topics, see "Tivoli Event Console Integration troubleshooting" (http:// publib.boulder.ibm.com/infocenter/tivihelp/v15r1/topic/ com.ibm.itm.doc_6.2.3/itm623_troubleshoot512.htm). v For a listing of product messages, see IBM Tivoli Monitoring: Messages (http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/topic/ com.ibm.itm.doc_6.2.3fp1/itm623_messages.htm). General event synchronization troubleshooting This section contains general troubleshooting information that applies regardless of whether you are using Netcool/OMNIbus or Tivoli Enterprise Console. Editing the default destination server information from the command line does not work If the command tacmd editEventdest is run specifying a default destination server, these changes are not persistent in the om_tec.config file after running the tacmd refreshTECinfo command. Here is an example of this command: tacmd editEventdest -i 0 -p host2=nuke.tivlab.austin.ibm.com The new information also does not appear in the output of the command tacmd viewEventDest. This occurs because the default destination server information cannot be edited from the command line, but only manually in the om_tec.config file. Manually edit the om_tec.config file to specify a default destination server. 242 IBM Tivoli Monitoring: Troubleshooting Guide
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