IBM E027SLL-H Troubleshooting Guide - Page 257
Monitoring events in Netcool/OMNIbus do not have expected, values for the Summary attribute or other
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Table 20. Event status updates in Netcool/OMNIbus are not forwarded to Tivoli Monitoring (continued) Possible cause Resolution Log files to check The Netcool/OMNIbus Process Agent fails to execute the Situation Update Forwarder command (eventcmd) This error can occur if the Situation Update Forwarder command (eventcmd) cannot be found. The eventcmd.sh (UNIX) or eventcmd.bat script is located in the $EVENT_SYNC_INSTALLDIR/omnibus directory, where $EVENT_SYNC_INSTALLDIR is the directory where the IBM Tivoli Monitoring event synchronization component was installed on the Netcool/OMNIbus ObjectServer system. Look for errors related to failing to execute 'eventcmd' in the Process Agent log file Use Netcool/OMNIbus Administrator to view and edit the eventcmd procedure and: 1. Verify the executable path is correct. The executable path should not have any spaces. If the Situation Update Forwarder was installed in a directory with spaces, change the executable path to a path without space, for example, on Windows: C:\Progra~1\IBM\SitForwarder\omnibus\ eventcmd.bat. 2. Verify that the host parameter specifies the host name of the Netcool/OMNIbus ObjectServer and the user ID and group ID values are correct especially if the eventcmd script will not be run as root by the Netcool/OMNIbus Process Agent. Monitoring events in Netcool/OMNIbus do not have expected values for the Summary attribute or other attributes set by the IBM Tivoli Monitoring probe rules "Default mapping of situation events to OMNIbus events" in the IBM Tivoli Monitoring Installation and Setup Guide describes how OMNIbus attributes should be set for monitoring events. If your events do not have the expected values described in that topic, consider the following possible causes and resolutions. Table 21. Monitoring events in Netcool/OMNIbus do not have expected values Cause Resolution The Netcool/OMNIbus Probe for 1. Verify that the itm_event.rules file has been copied Tivoli EIF has not been to the $OMNIHOME/probes/arch directory of the EIF configured to use the IBM Tivoli probe, where $OMNIHOME is the directory where Monitoring probe rules file Netcool/OMNIbus is installed and arch represents (itm_event.rules) the operating system directory on which the probe is installed; for example, solaris2 when running on a Solaris system, and win32 for a Windows system.. 2. Verify that the include statement for itm_event.rules has been uncommented in the probe's master rules file (tivoli_eif.rules). Note: If you make any changes to the probe rules files, you must restart the EIF probe. Chapter 14. Event synchronization troubleshooting 239
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