IBM E027SLL-H Troubleshooting Guide - Page 84
UNIX-based systems installation frequently asked questions
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Table 6. Windows installation frequently asked questions (continued) Question Answer How can I diagnose problems with product browse settings? 1. Select Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Enterprise Monitoring Services. 2. Right-click the Windows agent and select Browse Settings. A text window displays. 3. Click Save As and save the information in the text file. If requested, you can forward this file to IBM Software Support for analysis. UNIX-based systems installation frequently asked questions Table 7. Frequently asked questions for UNIX-based systems installation Problem Solution The product was installed as root. If you installed and started the agent as root, the files do not have correct Without re-installing the product, permissions, so the result is unpredictable. For this reason, do not use root ID how can I change from root to either to install or start the UNIX-based systems agents. Create a user ID with another ID? all the authority and permissions to install, run or use any other ID other than root. As root, run the command UnSetRoot , which is located under install_dir/bin/ directory. This script resets all the files under the install_dir directory, owned by root. UnSetRoot [ -h CANDLEHOME ] userID After executing the above script, run the SetPerm command, which is located under install_dir/bin/ directory. This command sets root permission for certain UNIX-based systems agent files. How can I set the trace option to capture any abends (core files)? Add the following in the agent .ini file. For an example if it is KUX agent, add the following line in install_dir/config/ux.ini file KBB_SIG1=trace -dumpoff In an environment of 50 servers with at least one agent per server, a new agent (vt) was installed outside the firewall. The new agent must be configured on Is it not necessary to change all the other UNIX-based systems agents for IP:PIPE. You have to configure only the agent, which connects to the Tivoli Enterprise Monitoring Server through a firewall. However, you must configure the Tivoli Enterprise Monitoring Server for IP.PIPE communication. Tivoli Enterprise Monitoring Server for IP.PIPE communication. While configuring the agent, which communicate through the firewall, you get Is it necessary to change all the the following options: other UNIX-based systems agents v Does the agent connect through a firewall? [YES or NO] (Default is: NO) for IP:PIPE? v IP.PIPE Port Number (Default is: 1918) v Enter name of KDC_PARTITION (Default is: null) Does SNMP need to be turned on to monitor UNIX-based systems host? The monitoring server is running WINNT4.0 and monitoring agent is running on HPUX? If you are communicating only through the Tivoli Enterprise Monitoring Server you do not need SNMP. However, if you are sending traps to the emitter through the Tivoli CA uni-center or HP Open-view, SNMP is required. 66 IBM Tivoli Monitoring: Troubleshooting Guide
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