IBM E027SLL-H Troubleshooting Guide - Page 33
The portal server does not start or stops responding, Diagnosing that the portal server does
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2. If the monitoring agent is connected through a remote monitoring server, confirm that the remote monitoring server is connected to the hub monitoring server. 3. If the remote monitoring server is not running and you are an administrator, restart it. Otherwise, notify an administrator and wait for the remote monitoring server to be restarted. 4. Running the following ITMSUPER tools might also provide more information: v Topology tool v Connectivity tool v Agent response time tool v Tivoli Enterprise Monitoring Server analysis tool 5. Correct the connectivity failures identified. The portal server does not start or stops responding You can encounter a problem that the Tivoli Enterprise Portal Server does not start or stops responding. For example, you may receive a message that communication with the portal server could not be established or the portal server is not ready. Symptoms of the problem v Portal client logon fails. "Diagnosing that portal server logon fails" on page 18. v The portal server stops responding during normal operation of the portal client. v You receive message KFWITM091E: View not available at this time. v You receive message KFWITM010I: Tivoli Enterprise Portal Server not ready. v You receive message KFWITM402E: Communication with the Tivoli Enterprise Portal Server could not be established. v You find a similar text string to KFWDBVER, version not found when trying to start the portal server. See "Resolving database problems - missing table or portal server database" on page 16. Diagnosing that the portal server does not start or stops responding You can diagnose that the Tivoli Enterprise Portal Server does not start or stops responding by running the Tivoli Enterprise Portal Server Analysis ITMSUPER tool. About this task To diagnose that the portal server does not start or stops responding, perform the following steps: Procedure Preliminary diagnostics 1. For more information about any messages received, see the IBM Tivoli Monitoring: Messages (http://publib.boulder.ibm.com/infocenter/tivihelp/ v15r1/topic/com.ibm.itm.doc_6.2.3fp1/itm623_messages.htm) reference guide. Operator responses and general information are provided for each message. 2. Allow the portal client enough time to establish a connection with the portal server. 3. Is DB2® running? Chapter 3. Common problem solving 15
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