IBM E027SLL-H Troubleshooting Guide - Page 195
Agent names and icons are displayed incorrectly, bit monitoring agents are not started, Errors
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reconfigure the warehouse. The WAREHOUSEPRUNE table will then be in the Tivoli Data Warehouse database, and the issue will be resolved. Agent names and icons are displayed incorrectly When installing portal server support from images older than v6.2.2, the support installation might fail with no symptom, leading to names and icons related to the agent being displayed incorrectly in the Tivoli Enterprise Portal. If this occurs, reconfigure the portal server in the Manage Tivoli Enterprise Monitoring Services window by right-clicking the portal server entry, and then clicking Reconfigure. 64 bit monitoring agents are not started If a monitoring agent is installed as an "Agent Template," an instance needs to be created before the agent can be started. For instance, you install and start a v6.2.2 Fix Pack 1, 64-bit monitoring agent and perform a local installation of a pre-v6.2.2 Fix Pack 1 agent template, for example the v6.2 Agentless Monitoring for Windows Operating Systems. After the installation ends, the 64-bit monitoring agent is not running. There is no trace of the monitoring agent attempting to start in the main installation log. The following conditions will bring about this issue: v installations are performed locally v v6.2.2 Fix Pack 1 monitoring agents are 64-bit v pre-v6.2.2 Fix Pack 1 monitoring agents are a template To ensure that these monitoring agents are started, manually start them from Manage Tivoli Monitoring Services. Examples of monitoring agents from before v6.2.2 Fix Pack 1 for which the issue can appear: v DB2 Agent v Oracle Agent v Microsoft SQL Server Agent v Sybase Server Agent v Microsoft Exchange Server Agent v Lotus Domino Agent v VMWare VI Agent v Microsoft BizTalk Server Agent v Microsoft Cluster Server Agent v Microsoft Exchange Server Agent v Microsoft SQL Server Agent v mySAP Agent v Siebel Agent Errors in the configuration xml file If a tag error occurs in an XML definition file, it is displayed in the LG0 log (for example, misspelling the tag in the pc_eventdest.xml file). In the following example, Srv should be Server: Chapter 10. Monitoring agent troubleshooting 177
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