IBM E027SLL-H Troubleshooting Guide - Page 127
After uninstallation, Tivoli Enterprise Monitoring Server folder
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Uninstallation of an agent occurring more than once stops the OS agent If uninstallation an agent is performed more than once, it stops the Monitoring Agent for Windows OS agent as well as other IBM Tivoli Monitoring components. Also, an error message does not appear in the console. After uninstallation, Tivoli Enterprise Monitoring Server folder is not deleted There is no negative impact from these files being left on the system. Removing a failed installation on Windows The following sections describe the process for removing a release that is partially installed and cannot be removed by using the Add and Remove Programs tool. The following topics are discussed: Table 9. Removing a failed installation on Windows Goal Remove a failed installation from a computer that has never had IBM Tivoli Monitoringor Candle OMEGAMON installed. Remove a failed installation from a computer that you were trying to upgrade from Candle OMEGAMON. Where to find information "Removing a failed first time installation" "Removing a failed upgrade" on page 110 Removing a failed first time installation About this task Use the following steps to remove a partially installed IBM Tivoli Monitoring installation: 1. Ensure that there is no entry in the Add and Remove Programs tool for the component that you attempted to install. If there is an entry, use that entry to uninstall the product. If there is no entry, proceed to the next step. 2. Open the Windows Explorer and navigate to the IBM Tivoli Monitoring installation directory (C:\IBM\ITM by default). 3. Launch the Manage Tivoli Enterprise Monitoring Services utility by double-clicking the KinConfg.exe file located in either the Install or InstallITM subdirectory. 4. If any agents, the portal server, or the monitoring server are listed in the window, right-click each and click Advanced > Unconfigure. Repeat this step for all components that are listed. Close the Manage Tivoli Enterprise Monitoring Services utility. 5. Open the Windows Control Panel. 6. Double-click Administrative Tools and then double-click Services. 7. Verify that all related IBM Tivoli Monitoring services have been removed. These services match those listed in the Manage Tivoli Enterprise Monitoring Services window. 8. Open the Registry Editor by clicking Start > Run and typing regedt32. Click OK. Note: Create a backup of the registry before editing it. Chapter 5. Installation and configuration troubleshooting 109
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