IBM E027SLL-H Troubleshooting Guide - Page 108
Conditions that cause the problem, Cause of the problem, Resolving the problem
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Conditions that cause the problem v The Self-Describing Agent feature is enabled for the enterprise v You are installing or upgrading a Linux or UNIX monitoring server v You intend to configure a self-describing agent to automatically install at one or more of the Tivoli Monitoring base agents v The self-describing base agent is at a lower release level (such as Windows OS V6.2.3) than the Linux or UNIX monitoring server (such as monitoring server V6.2.3 Fix Pack 1). v During the Linux or UNIX monitoring server installation, you do not select this base agent product (Windows OS) to seed (because you expect the self-describing agent to install and seed). v During the portal server installation, the you do not select this base agent product (Windows OS) to install (because you expect the self-describing agent to install). v The monitoring agent is installed and started, but the installation of the Linux or UNIX monitoring server self-describing capability does not occur. No errors are generated. v If the higher level Linux or UNIX monitoring server is the hub, the self-describing agent does not attempt to install the product on the portal server. No errors are generated. As a result, the Windows OS product is never seeded and the portal server might not have product support for Windows OS. Cause of the problem v The Linux or UNIX monitoring server installation program silently installs all available base monitoring agent product support files during any installation or upgrade, whether you want it or not. v No option to select base monitoring agent product support was presented or visible during the Linux or UNIX monitoring server installation or upgrade. (Monitoring server installation on Windows and all portal server platform installations provide a base agent selection list of products to install or upgrade.) v You might not expect the silent installation of product support to occur on the Linux or UNIX monitoring server. v The silent installation of product application support files causes the monitoring server self-describing agent installer to bypass self-describing agent installation and seeding of a lower version of this base agent. The monitoring server self-describing agent installer will not overlay a higher level of application support already on a server with a lower version from the agent. v If there is no self-describing agent enabled agent for this product running in the environment that is at the same release (or higher) of this Linux or UNIX monitoring server, the self-describing agent installation will never run. Resolving the problem v Run the manual product seeding step on this Linux or UNIX hub (or remote in some cases) monitoring server for the failed self-describing agent product. v Manually install this product on the portal server and portal client if the expected self-describing agent product installation did not take place. See "Self-describing agent installation" in the IBM Tivoli Monitoring Installation and Setup Guide and "Self-describing monitoring agents" in the IBM Tivoli Monitoring Administrator's Guide. 90 IBM Tivoli Monitoring: Troubleshooting Guide
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