IBM E027SLL-H Troubleshooting Guide - Page 179
After the set timeout, the Tivoli Enterprise Monitoring Server
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limit=1918 (4703B06C.0000-4:kdcc1sr.c,562,"rpc__sar") Endpoint unresponsive: "ip.pipe:#9.42.22.26:1918", 1C010001:1DE0000F, 210, 5(2), FFFF/1, 1.1.1.9, d7273a (4703B06F.00004:kdcl0cl.c,129,"KDCL0_ClientLookup") status=1c020006, "location server unavailable", ncs/KDC1_STC_SERVER_UNAVAILABLE (4703B08F.00004:kdcc1sr.c,562,"rpc__sar") Endpoint unresponsive: "ip:#9.42.22.26:1918", 1C010001:1DE0000F, 32, 5(2), FFFF/2, 1.1.1.9, d7273a (4703B092.00004:kdcl0cl.c,129,"KDCL0_ClientLookup") status=1c020006, "location server unavailable", ncs/KDC1_STC_SERVER_UNAVAILABLEYou can find out what is using that port, stop the process, and then configure your system to use another port. You can also reboot the system to clean up any stale Tivoli Monitoring processes that might be bound to this port. Remote monitoring server lost connection to the hub and all agents display offline Check the log for error messages in the RAS1 trace log that indicate timestamp problems such as Ignoring invalid lastTimeStamp. This error occurs because you synchronized the time on the hub and remote Tivoli Enterprise Monitoring Servers with another time server. Restart the monitoring server experiencing the errors because timers and POSIX (timed waits, for example) depend on reliable system time. After the set timeout, the Tivoli Enterprise Monitoring Server is still pending When you attempt to stop or start the Tivoli Enterprise Monitoring Server service, after the set timeout, the Tivoli Enterprise Monitoring Server is still pending the start or stop. You will receive the following error: TEMS service is still pending start/stop. Check ITM documentation for more details. The default time for starting and stopping a Tivoli Enterprise Monitoring Server service is ten minutes. In the following two situations, this time can be ten times as long: 1. If you have a large or complicated infrastructure connected to the Tivoli Enterprise Monitoring Server. 2. If you have a remote Tivoli Enterprise Monitoring Server, but the hub Tivoli Enterprise Monitoring Server is offline. In any other situation, call IBM Software Support. Providing the wrong path to configuration files during LDAP configuration causes the Tivoli Enterprise Portal login window to hang During Security and LDAP configuration at Tivoli Enterprise Monitoring Server, if you provide an incorrect path to the key.kdb and key.sth files, the Tivoli Enterprise Portal login window goes into an indefinite loop. This occurs after restarting the Tivoli Enterprise Monitoring Server and launching the Tivoli Enterprise Portal client. Ensure that the provided paths are correct during configuration. The installer does not check if the file exists under the user-provided path. Chapter 9. Monitoring server troubleshooting 161
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