IBM E027SLL-H Troubleshooting Guide - Page 134
Problem, Corrective action and solution, Advanced, Set network interface
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Table 12. Cannot log in to the Tivoli Enterprise Portal Server (continued) Problem Corrective action and solution If the status bar displays the Validating User Credentials message continuously, the monitoring server stopped. If you are an administrator, restart the monitoring server. Otherwise, notify an administrator and wait for the monitoring server to be restarted. -OR- The message TEP has lost communication with TEMS displays continuously. -OR- KFWITM008W The Tivoli Enterprise Portal Server has lost contact with the Tivoli Enterprise Monitoring Server. Portal client cannot connect to the portal server because of firewall configuration. -ORKFWITM392E: Internal error occurred during logon. By default the portal client connects to the portal server on port 1920 or 15001. Open the blocked port or reassign ports accordingly. For environments with multiple interfaces reconfigure the portal server to specify a specific interface by following the instruction below. v On Windows: Use ipconfig /all to verify the current network interface configuration. Start the Manage Tivoli Monitoring Services and right-click the TEPS entry, and choose Advanced > Set network interface. Enter the correct IP address here. v On UNIX or Linux: Use ifconfig -a to verify the current network interface configuration. Edit the agent *.ini file and add KDEB_INTERFACELIST=IP_address, where IP_address is the correct address. The portal server cannot initialize because of a DB2 shutdown. -OR- KFWITM009I: The Tivoli Enterprise Portal Server is still being initialized and is not ready for communications. For more information see "Controlling port number assignments" in the IBM Tivoli Monitoring Installation and Setup Guide. Start DB2 or wait for DB2 to finish initializing. If you receive message KFWITM009I you can look at the most recent trace log to verify that the portal server is initialized by searching for the text string Waiting for requests. Startup completed. 116 IBM Tivoli Monitoring: Troubleshooting Guide
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