IBM E027SLL-H Troubleshooting Guide - Page 92
Many files in the First Failure Data Capture log directory, Monitoring agents fail to start after
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Many files in the First Failure Data Capture log directory On Windows systems, there are eWAS logs in the following location of the IBM Tivoli Monitoring home directory: CANDLE_HOME\CNPSJ\profiles\ITMProfile\logs\ffdc\ And, on UNIX systems, they are found in the following directory: CANDLE_HOME/arch/iw/profiles/ITMProfile/logs/ffdc/ These log files might contain the following exceptions: org.omg.CORBA.BAD_OPERATION CORBA.TRANSIENT ClassNotFound on MQJMS These exceptions can be ignored and have no impact on either eWAS or IBM Tivoli Monitoring functionality. Monitoring agents fail to start after agent support or multi-instance agents are installed Monitoring agents on an IBM Tivoli Monitoring V6.2.1 (or later) managed system that have an unsupported system GSKit version installed might fail to start after an IBM Tivoli Monitoring V6.2 Multi-Instance Agent or IBM Tivoli Monitoring V6.2 Agent Support is locally installed. The installer used by both IBM Tivoli Monitoring V6.2 Multi-Instance Agents (including fix packs) and IBM Tivoli Monitoring V6.2 Application Support causes monitoring agents on an IBM Tivoli Monitoring V6.2.1 managed system (or later) to revert back to using the system GSKit instead of the IBM Tivoli Monitoring embedded GSKit. This issue occurs on local installations only. Remote installation (remote deploy) does not have this issue. If a system GSKit is installed on the managed system at a level supported by IBM Tivoli Monitoring, the monitoring agents continue to operate normally. Monitoring agents might fail to start, however, if all of the following conditions are met: v The managed system does not have a system GSKit installed or the system GSKit is at a version not supported by IBM Tivoli Monitoring V6.2.1 or later. v The agent is configured to use secure communications (IP.SPIPE) rather than normal communication (IP.PIPE). If agents on a managed system fail to start after an IBM Tivoli Monitoring V6.2 Multi-Instance Agent or IBM Tivoli Monitoring V6.2 Agent Support is installed, any one of the following corrective actions can be taken: v Run kinconfig.exe -G on the managed system. v OR v Reconfigure any of the IBM Tivoli Monitoring V6.2.1 (or later) monitoring agents on the managed system by running kinconfig.exe -rKproductcode. v OR v Install another IBM Tivoli Monitoring V6.2.1 monitoring agent (or later). 74 IBM Tivoli Monitoring: Troubleshooting Guide
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