IBM E027SLL-H Troubleshooting Guide - Page 129
Installation failed after files were copied, About this task, Advanced, Uncon Administrative
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Installation failed after files were copied: If your installation failed after the files were copied, your current installation has been corrupted by the partial installation of IBM Tivoli Monitoring. You must either completely reinstall the previous release and then upgrade to IBM Tivoli Monitoring or just install IBM Tivoli Monitoring without attempting to upgrade. Check the Add and Remove Programs tool to see if either your previously installed Candle OMEGAMON or IBM Tivoli Monitoring is available. If neither are available, see "Neither products are available in the Add and Remove Programs tool." If one is available see "One product is available in the Add and Remove Programs utility" on page 112. If both are available, "Both products are available in the Add and Remove Programs tool" on page 112. Neither products are available in the Add and Remove Programs tool: About this task Use the following steps if neither Candle OMEGAMON or IBM Tivoli Monitoring exists in the Add and Remove Programs tool: 1. Open the Windows Explorer and navigate to the IBM Tivoli Monitoring installation directory. By default, the installation location is C:\IBM\ITM\Install, C:\IBM\ITM\InstallITM, C:\Candle\Install, or C:\Candle\InstallITM. 2. Launch the Manage Tivoli Enterprise Monitoring Services utility by double-clicking the KinConfg.exe file located in either the Install or InstallITM subdirectory. Launch the KinConfg.exe from the InstallITM directory if possible. 3. If any agents, the portal server, or the monitoring server are listed in the window, right-click each and click Advanced > Unconfigure. Repeat this step for all components that are listed. 4. Open the Windows Control Panel. 5. Double-click Administrative Tools and then double-click Services. 6. Verify that all related Candle OMEGAMON and IBM Tivoli Monitoring services have been removed. These services match those listed in the Manage Tivoli Enterprise Monitoring Services window. 7. Open the Registry Editor by clicking Start > Run and typing regedt32. Click OK. Note: Create a backup of the registry before editing it. 8. Expand the key HKEY_LOCAL_MACHINE registry key. 9. Expand the SOFTWARE registry key. 10. Expand the Candle registry key and record any sub-keys that are present. If the Candle key does not exist, proceed to step 14 on page 112. 11. Expand the OMEGAMON registry key under the Candle key and record the content of the OMEGAMON key values. 12. Delete the Candle registry key and all sub-keys. On Windows XP, you can right-click the Candle registry key and click Delete. 13. Close the Registry Editor. Chapter 5. Installation and configuration troubleshooting 111
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