IBM E027SLL-H Troubleshooting Guide - Page 25
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Failure Causes SOFTWARE PROGRAM Recommended Actions RERUN THE APPLICATION PROGRAM IF PROBLEM PERSISTS THEN DO THE FOLLOWING CONTACT APPROPRIATE SERVICE REPRESENTATIVE Detail Data SIGNAL NUMBER 11 USER'S PROCESS ID: 32248 FILE SYSTEM SERIAL NUMBER 10 INODE NUMBER 655367 PROCESSOR ID 0 CORE FILE NAME /opt/IBM/ITM/aix533/cq/bin/core PROGRAM NAME KfwServices STACK EXECUTION DISABLED Getting Dr. Watson dumps and logs Use the Dr. Watson debugger to get the information needed by IBM Support to diagnose problems on Windows systems. If you encounter errors or failures on your Windows system, collect the drwtsn32.log and user.dmp files if they are available. The drwtsn32.log and user.dmp files are located in: \Documents and Settings\All Users\Documents\ DrWatson. About this task Take the following steps to enable Dr. Watson and configure it to create a detailed dump file: Procedure 1. To enable Dr. Watson as the default debugger, at the command prompt, enter the following command: drwtsn32 -i. 2. To open the Dr. Watson configuration dialog, at the command prompt, enter the following command: drwtsn32 3. Set the following fields: a. Set the Crash dump Type to FULL. b. Clear the Dump Symbol Table check box. c. Enable the Dump all Thread Contexts check box. d. Enable the Create Crash Dump File check box. KpcCMA.RAS files IBM Tivoli Monitoring on Windows systems has ( where pc is the two-character product or component code) KpcCMA.RAS files in the c:\windows\system32 directory to collect information about monitoring process failures. Chapter 2. Logs and data collection for troubleshooting 7
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