IBM E027SLL-H Troubleshooting Guide - Page 181
Tivoli Enterprise Monitoring Server requires restart if
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During installation of a remote Tivoli Enterprise Monitoring Server on a Windows system, the agent support is typically applied. This fails if the hub Tivoli Enterprise Monitoring Server is unreachable. During remote Tivoli Enterprise Monitoring Server installation on the Windows platform, ensure the hub Tivoli Enterprise Monitoring Server is running. Using a Deploy Group with addSystem or updateAgent commands When using a deploy group with addSystem or updateAgent commands, remote deploy might fail to locate the existing Managed System Name for some hosts. Message received: KDY0012E: The target target_hostname is incorrect or is offline. The command did not complete because the value for the target is incorrect or the target is offline. This message normally indicates that the OS agent is not online. If the agent is, in fact, online, cancel current operations to this node: # tacmd cleardeploystatus -h hostname Then issue the operation directly by using the Managed System Name parameter (instead of the deploy group): # tacmd updateAgent -t product_code -n managed_OS Tivoli Enterprise Monitoring Server requires restart if you issue itmcmd server stop/start commands when you are already logged on When you are logged in but restart the Tivoli Enterprise Monitoring Server using itmcmd server stop or start commands, you receive the message: KUICLR099E: The command did not complete because of a system error. Refer to the log for details and contact the system administrator. A new login solves the problem and enables the tacmd listsystems command. Log indicates hub monitoring servers are down when they are up The statusPut process fails periodically, resulting in an incorrect hub Tivoli Enterprise Monitoring Server status. This condition is harmless and does not cause any operational change by the software. The following is an example of the log: Tue Jun 14 04:27:01 2005 KO41039 Error in request sqlRequest. Status= 1103. Reason= 1103. (42AEA2E5.0011-6:ko4sndrq.cpp,855,"IBInterface_sqlRequest") Distributed request failed (42AEA2E5.0012-6:ko4state.cpp,3519,"IBInterface_sendInsert") send insert has no request handle error (42AEA2E5.0013-6:ko4ibput.cpp,1407,"IBInterface:insertProcessing") General error (42AEA2E5.0014-6:ko4ibput.cpp,1657,"IBInterface::put_sList") table put error (42AEA2E5.0015-6:ko4ibstr.cpp,1139,"IBStream::insertDef") IB Err: 1103 (42AEA2E5.0016-6:ko4crtsq.cpp,5547,"IBInterface_refreshIB") Hub is not there (42AEA2E5.0017-6:ko4crtsq.cpp,5547,"IBInterface_refreshIB") Hub is not there (42AEA2E5.0018-6:ko4crtsq.cpp,5547,"IBInterface_refreshIB") Hub is not there (42AEA2E5.0019-6:ko4crtsq.cpp,5547,"IBInterface_refreshIB") Hub is not there (42AEA2E5.001A-6:ko4crtsq.cpp,5547,"IBInterface_refreshIB") Hub is not there Tue Jun 14 04:27:01 2005 KO41034 Monitoring for situation UADVISOR_OMUNX_SP2OS Chapter 9. Monitoring server troubleshooting 163
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