IBM E027SLL-H Troubleshooting Guide - Page 29
Resolving application support problems
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What to do next For more information on actions that relate to these diagnostics, see the problem resolution tasks. Resolving application support problems Application support problems are caused by a lack of application support or an application support level mismatch among the components: monitoring server, portal server, desktop and Java Web Start clients, and monitoring agents. Check the installed level of application support or run the ITMSUPER Tivoli Enterprise Monitoring Server analysis tool (or both) to get more information. Before you begin Complete one or both of the following tasks to ensure that this is an application support problem: v "Diagnosing that workspaces are missing or empty" on page 10 v "Diagnosing that a situation does not raise when expected" on page 25 About this task To resolve application support problems, you perform diagnostic and corrective actions. These actions include checking application support on the servers and client and running the Tivoli Enterprise Monitoring Server tool to ensure that application support is installed consistently in your environment. Procedure Diagnostic and corrective actions 1. Check application support on the monitoring server, portal server, and portal client: v Run the kincinfo.exe -i command in the %CANDLE_HOME\InstallITM directory to show what is installed. v Run the ./cinfo -i command in the $CANDLEHOME/bin directory to show what is installed. v (monitoring server) Look in the &rhilev.&rte.RKANDATV data set where &rhilev is the high-level qualifier and &rte is the mid-level qualifier of the libraries for the runtime environment where the monitoring server is configured for files named KppCATand KppATR where pp is the two-character product or component code. 2. You can also run the Tivoli Enterprise Monitoring Server analysis tool provided by ITMSUPER against the hub monitoring server to ensure that application support is installed consistently throughout your environment. 3. If application support is missing, add the appropriate application support to the portal server and monitoring server for the monitoring agents. 4. If the desktop client or Java Web Start client is being used, ensure application support is installed on the portal client. What to do next For more information and instructions on installing application support see "Configuring application support for nonbase monitoring agents" in the IBM Tivoli Monitoring Installation and Setup Guide. For instructions on installing application Chapter 3. Common problem solving 11
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