IBM E027SLL-H Troubleshooting Guide - Page 155
Java errors occur with the IBM v1.4.2 JRE, Web Portal Client does not work with Sun JRE
![]() |
View all IBM E027SLL-H manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 155 highlights
Results Note: On 64-bit systems when a 32-bit SUN JRE is already installed, the 32-bit SUN JRE control panel appears independently when you access Start->Control Panel->Add or Remove Programs->Java. After installing a 64-bit SUN JRE over the 32-bit SUN JRE, the 32-bit SUN JRE control panel disappears from the location, and the 64-bit SUN JRE control panel appears when you access Start->Control Panel->Add or Remove Programs->Java instead of the 32-bit SUN JRE control panel. If you want to access the 32-bit SUN JRE control panel, use the 32bit_jre_install_dir/bin/javacpl.exe file. Java errors occur with the IBM v1.4.2 JRE If you experience any problems using the IBM 1.4.2 JRE use the version shipped with the Tivoli Enterprise Portal v6.1. IBM Tivoli Monitoring v6.2 ships with IBM 1.5.0 JRE. Use this version if you have installed IBM Tivoli Monitoring v6.2. Web Portal Client does not work with Sun JRE About this task Update one file associated with the Tivoli Enterprise Portal browser client in order to ensure that the Sun JRE is used. The file name is jrelevel.js, and it is located in the \IBM\ITM\CNB directory on Windows systems. Here is the default value currently seeded in the file: var jreLevel = "1.5.0" The following value picks up the latest 1.5.x_xx version var jreLevel = "5.0"; -- "family" JRE identifier The following value use the default JRE, which should be the Sun JRE assuming it was the last one installed: var jreLevel = "*"; -- Clear the browser cache and restart your browser client. To clear the browser cache Open Java Control Panel (start/Control Panel/Java), and complete the following steps: 1. Select the General tab. 2. Click Delete Files.... 3. Check the box labeled "Downloaded Applets:". 4. Click OK. You can find the browser log in the following directory (ensure that your folder options are set to display hidden files): v C:\Documents and Settings\Administrator\Application Data\IBM\Java\ Deployment\log>plugin150.trace (for IBM java plugin) v C:\Documents and Settings\Administrator\Application Data\Sun\Java\ Deployment\log>plugin150_xx.trace (for sun jre) Chapter 7. Portal client troubleshooting 137
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
-
245
-
246
-
247
-
248
-
249
-
250
-
251
-
252
-
253
-
254
-
255
-
256
-
257
-
258
-
259
-
260
-
261
-
262
-
263
-
264
-
265
-
266
-
267
-
268
-
269
-
270
-
271
-
272
-
273
-
274
-
275
-
276
-
277
-
278
-
279
-
280
-
281
-
282
-
283
-
284
-
285
-
286
-
287
-
288
-
289
-
290
-
291
-
292
-
293
-
294
-
295
-
296
-
297
-
298
-
299
-
300
-
301
-
302
-
303
-
304
-
305
-
306
-
307
-
308
-
309
-
310
![]() |
![]() |
![](/manual_guide/products/ibm-e027sllh-troubleshooting-guide-7c8d102/155.png)