IBM E027SLL-H Troubleshooting Guide - Page 153
On Linux, IBM Tivoli Enterprise Monitoring Agent topics do not display
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"java.lang.UnsatisfiedLinkError: com/webrenderer/server/NativeMozillaLibrary.setMozPath" delete the WebRenderer directory under the home path. For Linux systems, this path is $HOME/.webrendererswing, and for Windows systems, this path is %HOMEPATH%/.webrendererswing. On Linux, IBM Tivoli Enterprise Monitoring Agent topics do not display in the Help Contents or Index tabs About this task You can see the Tivoli Enterprise Portal help topics in the Contents tab, but none for your installed monitoring agents. Change your default browser to Internet Explorer or complete the following steps: 1. If the help is open, close the browser window. 2. On the computer where the Tivoli Enterprise Portal Server is installed, locate the contents.htm file: Windows: \cnb\classes\candle\fw\resources\help UNIX-based systems: Linux: /cnb/classes/candle/fw/resources/help 3. Rename contents.htm to contents.bak. 4. Rename contents_dhtml.htm to contents.htm. Navigator items are listed in an unexpected order When expanding items in the Tivoli Enterprise Portal Navigator view, parent items might list child items in an unexpected order. Navigator items are ordered internally on the Tivoli Enterprise Portal and therefore might not reflect a logical ordering in any particular language. Use the More... indicator at the end of the branch of child items to append them until you locate a the item you need. Clicking on the Timespan icon for one view brings up the data for another view The timespan panel provides this check box at the bottom of the panel: Apply to all views associated with this view's query. If both views in question share the same query, and this check box is selected, a change in one view's time span also affects the other as expected. However, when the check box is unselected, this behavior is still exhibited. If you want one of the views to not have the time span, you must now go back in and change it manually. HEAPDUMPs and JAVACore files are placed on desktops when running in browser mode About this task The Tivoli Enterprise Portal client uses the IBM Java Plug-in, which is automatically installed on your computer with the portal client. Adjust the IBM Java Plug-in properties if performance is slow or your workstation receives Chapter 7. Portal client troubleshooting 135
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