IBM E027SLL-H Troubleshooting Guide - Page 109
On a RHEL6 64-bit system, the Tivoli Monitoring installer fails, with errors, Application agent
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On a RHEL6 64-bit system, the Tivoli Monitoring installer fails with errors On a RHEL6 64-bit system, the Tivoli Monitoring installer fails with errors similar to the following example runGSkit: ----- Running command: /opt/IBM/ITM/li6243/gs/bin/private_verifyinstall ----/opt/IBM/ITM/li6243/gs/bin/gsk7ver: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory Error: Verify Failed Expected Details of gskit in /opt/IBM/ITM/li6243/gs Got runGSkit: return code from command is 99 runGSkit: ----- End of running command ----runGSkit: error Return error code: 99 runGSkit: error GSKit check failure, script: /opt/IBM/ITM/li6243/gs/bin/private_verifyinstall runGSkit: error li6243 - GSK check error, verifyInstall test failed runGSkit: Backup failed GSKit installation into /opt/IBM/ITM/tmp/badGSKit_keep.tar Tivoli Monitoring requires both the 32-bit and 64-bit compat-libstdc++ libraries installed on the 64-bit system. The installation fails because of the missing 32-bit libstdc++.so.5. Use the following commands to verify that both the 32-bit and 64-bit versions of the libraries are installed. An example of the command output is displayed below rpm -q --filesbypkg compat-libstdc++-33 compat-libstdc++-33 /usr/lib64/libstdc++.so.5 compat-libstdc++-33 /usr/lib64/libstdc++.so.5.0.7 compat-libstdc++-33 /usr/lib/libstdc++.so.5 compat-libstdc++-33 /usr/lib/libstdc++.so.5.0.7 # rpm -q --qf "%{NAME}-%{VERSION}-%{RELEASE}.%{ARCH}\n" compat-libstdc++-33 compat-libstdc++-33-3.2.3-61.x86_64 compat-libstdc++-33-3.2.3-61.i386 If any entries under /usr/lib64 are missing under /usr/lib, locate and install the 32-bit version of the compat-libstdc++-33 package. Application agent remote deployment on workload partition fails The remote deployment of an application agent fails with the error: KDY0034E: An unexpected error occurred. The agentpc agent was restarted but the agent version is not as expected. Current agent version is agentVersion and the expected version is expectedVersion. The deployment failed as the expected agent version is different from the current version. To enable remote deploy on some workload partitions, you must change the install.sh file, located in the Tivoli Monitoring depot: CANDLE_HOME/tables/TEMS/depot/PACKAGES/unix/kci//install.sh Replace the following part: if [ -n "$fieldSep" ] # BigK. then cat $rFile | grep -i "$thisMachShort" > /dev/null 2>&1 [ $? -eq 0 ] || return fld23=$(cat $rFile | grep -i "$thisMachShort" | cut -d "$fieldSep" -f2-4) Chapter 5. Installation and configuration troubleshooting 91
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