IBM E027SLL-H Troubleshooting Guide - Page 140
DB2 errors when opening a Tivoli Enterprise Portal workspace
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Cannot reconnect to the Tivoli Enterprise Monitoring Server This message is displayed after the monitoring server goes down and attempts to reconnect. The Tivoli Enterprise Portal client attempts to log on once again to the Tivoli Enterprise Portal Server session. After a successful logon, the user authorities that were in effect when the original logon occurred are compared with the current user authorities. If any permission is different, you must restart the portal client to ensure that all components are synchronized with your user permissions. Changes to user permissions include changes such as Navigator view assignment differences since the last logon. If you want to apply new permissions for other users immediately, make all necessary changes and recycle the monitoring server. When the monitoring server recycle is complete, each user is reconnected and their user ID validated. If there were changes to their profiles, users must restart the portal client session. Portal server cannot connect to the AIX monitoring server private interface If the hub monitoring server is installed on an AIX server with a public and a private interface, the portal server cannot connect to the hub. There are two environment variables you can set to control which interfaces to publish. For IPV4 use KDEB_INTERFACELIST, for IPV6 use KDEB_INTERFACELIST_IPV6. In either address family, you can set those variables to set, restrict, or add to the interfaces in use. Table 15. Control interface publishing Interface control Environment variable To set specific interfaces for consideration: KDEB_INTERFACELIST=ip4addr-1 ... ip4addr-n KDEB_INTERFACELIST_IPV6=ip6addr-1 ... ip6addr-n To remove interfaces from consideration: KDEB_INTERFACELIST...=-ip4addr-1 ... -ip4addr-n KDEB_INTERFACELIST_IPV6=-ip6addr-1 ... -ip6addr-n To add interfaces for consideration: KDEB_INTERFACELIST=+ ip4addr-1 ... ip4addr-n KDEB_INTERFACELIST_IPV6=+ ip6addr-1 ...ip6addr-n where: ip4addr Specifies either a symbolic network name, or a raw form dotted decimal network address. ip6addr Specifies either a symbolic network name, or a raw form colon-separated hex digit network address. Note: The plus sign must stand alone. Tivoli Enterprise Portal Server is not reconnecting If the portal server does not reconnect to the hub, recycle the monitoring server and restart the portal server. DB2 errors when opening a Tivoli Enterprise Portal workspace If you are able to log in but receive an error message that you cannot open a workspace in the Tivoli Enterprise Portal, verify that the database agent and manager are working correctly. The configuration settings might need updating. 122 IBM Tivoli Monitoring: Troubleshooting Guide
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