IBM E027SLL-H Troubleshooting Guide - Page 89
OS Agent does not install and a message indicates it was, already installed
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OS Agent does not install and a message indicates it was already installed About this task The file status.properties, located in $DBDIR/AMX/data/ is not deleted when you uninstall the Upgrade Toolkit. The Upgrade Toolkit refers to the old status.properties file that contains information indicating there the OS Agent was installed. You might experience this problem if you do the following in the order listed: 1. Upgrade an endpoint. 2. Uninstall the Upgrade Toolkit. 3. Clean the endpoint manually. 4. Reinstall the Upgrade Toolkit. 5. Attempt to upgrade the endpoint you previously upgrade in step 1. Take the following steps to verify that information in the status.properties file is causing this problem: 1. Open the status.properties, 2. Look for an entry like the following example: #Copyright IBM Corporation 2005 #Wed Sep 14 15:54:43 CDT 2005 @Endpoint\: \:east@EndpointClass\:TMF_Endpoint\:\:Endpoint=COMPLETE @Monitor\:Coast\ :120401@Threshold\:critical=COMPLETE In this example, the status of the endpoint "east" is COMPLETE, which indicates that it was upgraded successfully. The witmupgrade command does not upgrade any item with the COMPLETE status and reports that it was already upgraded. To upgrade the endpoint, the status for the endpoint "east" must be the INCOMPLETE, such as in the following example: @Endpoint\:\:east@EndpointClass\:TMF_Endpoint\:\:Endpoint=INCOMPLETE The only way to change the endpoint status in the status.properties file to INCOMPLETE is to perform a rollback on the upgrade of the item. See the IBM Tivoli Monitoring: Upgrading from Tivoli Distributed Monitoring. Rolling back the upgrade: About this task You can use the rollback option (-r option) of the witmupgrade command to remove the new IBM Tivoli Monitoring resources that you created. This is a necessary step if you want to repeat the test scenario. Rolling back the upgrade for the test scenario removes the Windows OS monitoring agent from the Windows endpoint and also removes the new situations and managed system list. Follow these steps to roll back the upgrade: 1. Change to the $DBDIR/AMX/shared/analyze directory: cd $DBDIR/AMX/shared/analyze 2. Type the following command to roll back the upgrade: witmupgrade -x profilemanagers/DM_TEST_PM.xml -r -f scans/baseline.xml where: Chapter 5. Installation and configuration troubleshooting 71
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