IBM E027SLL-H Troubleshooting Guide - Page 150
Cannot launch the Tivoli Enterprise Portal help, On an Active Directory Server, sysadmin cannot
View all IBM E027SLL-H manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 150 highlights
1. Start > Run 2. Type cmd and hit Enter 3. Run the cscript.exe file. If usage options are displayed, Windows Script Host is configured and working properly. If instead, the following error is displayed, CScript Error: Loading your settings failed. (Access is denied. ) Follow the instructions on theMicrosoft Support (http://support.microsoft.com/) website to resolve this error in your environment before proceeding. Cannot launch the Tivoli Enterprise Portal help If the Tivoli Enterprise Portal help does not display when you select if from the Help menu, check your browser settings. The help might not display for the following reasons: Popup blocker If the browser toolbar has a popup blocker running, the help does not open whether you select Contents > Index from the Tivoli Enterprise Portal Help menu or click Help in a window. Turn off the popup blocker. Internet Explorer shortcut keys the same for the Tivoli Enterprise Portal Some Tivoli Enterprise Portal shortcut keys are also used by Internet Explorer. If you are using the browser client and press F1 to open the Tivoli Enterprise Portal help, help for Internet Explorer displays instead. Select Contents and Index from the Tivoli Enterprise Portal Help menu. JavaScript not enabled in Microsoft Internet Explorer JavaScript might not be enabled in Microsoft Internet Explorer. See the Microsoft Knowledge Base Article 236846 for troubleshooting information. http://support.microsoft.com/default.aspx?scid=kb;en-us;236846 Eclipse Help Server is not fully functional If you make a request for help at the moment the Eclipse Help Server is not fully functional, wait until the start of this server has completed has completed, then refresh the help browser window or retry the help request. On an Active Directory Server, sysadmin cannot logon to the Tivoli Enterprise Portal client About this task You receive the error message: invalid id/password. You must set the local security policy on an Active Directory server. If you installed IBM Tivoli Monitoring on a system where Microsoft Windows Active Directory is installed, you must update the local security policy on that system to include the sysadmin user so that you can log on to the Tivoli Enterprise Portal. This configuration task is necessary only on Active Directory systems and must be performed whether or not you plan to use the Monitoring Agent for Active Directory. Follow these steps to configure the local security policy: v Enter secpol.msc at a command prompt. The Local Security Settings window is displayed. v In the navigation pane on the left, select Local Policies -> User Rights Assignments. 132 IBM Tivoli Monitoring: Troubleshooting Guide
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
-
245
-
246
-
247
-
248
-
249
-
250
-
251
-
252
-
253
-
254
-
255
-
256
-
257
-
258
-
259
-
260
-
261
-
262
-
263
-
264
-
265
-
266
-
267
-
268
-
269
-
270
-
271
-
272
-
273
-
274
-
275
-
276
-
277
-
278
-
279
-
280
-
281
-
282
-
283
-
284
-
285
-
286
-
287
-
288
-
289
-
290
-
291
-
292
-
293
-
294
-
295
-
296
-
297
-
298
-
299
-
300
-
301
-
302
-
303
-
304
-
305
-
306
-
307
-
308
-
309
-
310