IBM E027SLL-H Troubleshooting Guide - Page 137
Problem, Resolution, Start, Programs, IBM Tivoli Monitoring, Manage Tivoli Enterprise, Monitoring
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Table 13. Cannot connect to Tivoli Enterprise Portal Server (continued) Problem Resolution A remote Tivoli Enterprise Portal client does not connect to A remote Tivoli Enterprise Portal client login window does not connect to a Tivoli a UNIX-based system Tivoli Enterprise Portal Server hosted on a UNIX-based system, but the following are Enterprise Portal Server with true: the error message: v A local Tivoli Enterprise Portal client connects to the Tivoli Enterprise Portal KFWITM001W Unable to connect Server. to Tivoli Enterprise Portal Server v You can ping the portal server computer from the remote computer. v A Web browser can remotely connect to http://host_name:1920 to get to the service links, assuming the default service port of 1920 was used during installation. v A Web browser can remotely connect to http://host_name:15200 and see the Tivoli Enterprise Portal Web client initial frame window. The host name might not resolve to the correct IP address on the local portal server host. To confirm that the host name resolves to the correct IP address, run the following command from the computer on which the portal server was installed: ping hostname -OR- ping -s hostname The ping command displays the IP address of the computer it pings. Ensure that the IP address is the same as the one to which the remote portal client is attempting to connect. For example, if your portal server is located on a host with the host name tepshost, and the host's /etc/hosts file includes an entry similar to the following: 127.0.0.1 localhost.localdomain localhost tepshost The localhost must be an IPV4 interface and not IPV6. Running ping tepshost displays an IP address of 127.0.0.1, which is the address of the local loopback network interface and the reason a remote computer cannot connect to it. In this case, you must update the /etc/hosts file to give tepshost its own entry, as in the following example: 127.0.0.1 192.168.0.9 localhost.localdomain localhost tepshost Note: Do not use localhost for 127.0.0.1 and simultaneously for ::1 (which is the IPv6 address). Tivoli Enterprise Portal client 1. Select Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Enterprise cannot find the Tivoli Enterprise Monitoring Services. Portal Server 2. Check that the portal server service (KfwServices.exe) is running and, if not, restart it. 3. If the portal server is started, see the KFWRAS1.LOG for any errors reported by the portal server application. After the portal server starts, an "event ID 1: KFW0001 - Tivoli Enterprise Portal Server startup complete" information entry is logged. If you see an error entry, double-click the item to see the description. Chapter 6. Connectivity troubleshooting 119
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