IBM E027SLL-H Troubleshooting Guide - Page 133
Connectivity troubleshooting
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Chapter 6. Connectivity troubleshooting Review the connectivity troubleshooting topics for problems you might experience with logging in, passwords, and communication among IBM Tivoli Monitoring components. When the Tivoli Enterprise Portal detects a connection error, it can repair the error and your client session can resume unaffected. Use the connectivity topics to diagnose and recover from connectivity problems. If you are running the Tivoli Enterprise Monitoring Server on z/OS, see "Troubleshooting z/OS-based installations" on page 96 for information about configuration problems affect connectivity. Cannot log on to the portal server If you are unable to successfully log on to the portal server to start your Tivoli Enterprise Portal work session, review the symptoms and corrective actions to remedy the problem. The following table provides resolutions for problems logging in to the Tivoli Enterprise Portal Server. Table 12. Cannot log in to the Tivoli Enterprise Portal Server Problem Corrective action and solution User authorization failed -ORKFWITM215E: Unable to process logon request v Ensure the user ID and password are correct. v Verify that the monitoring server has started. v Define the user in the portal server. v Configure the TEPS or TEPS2 data sources. v If security validation is active on the hub monitoring server, make sure the user ID is defined to the security system. For more information on security validation see the IBM Tivoli Monitoring Installation and Setup Guide (http://publib.boulder.ibm.com/infocenter/ tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/itm623FP1_install.htm) or IBM Tivoli OMEGAMON XE and Tivoli Management Services on z/OS: Common Planning and Configuration Guide. KFWITM010I: Tivoli Enterprise Portal Server not ready. -ORKFWITM402E: Communication with the Tivoli Enterprise Server could not be established. v Wait for the portal server to establish connection. To determine whether or not the portal server is ready for portal client logon, search the portal server trace log for this text string: Waiting for requests. If that string is not found, the portal server has not completed initialization. Portal server initialization can take as long as 20 minutes. To view the trace log, open Manage Tivoli Monitoring Services, right-click the portal server, and select Advanced > View trace log v Recycle the portal server. For more information see "The portal server does not start or stops responding" on page 15. © Copyright IBM Corp. 2005, 2012 115
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