IBM E027SLL-H Troubleshooting Guide - Page 111
UNIX and Linux install.sh command fails with error code: 99, and error code: 4, Receive KUIC02101W
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The following APARs must be installed before Manage Tivoli Enterprise Monitoring Services can be started: v 6100-00 - AIX APAR IZ16878 v 6100-01 - AIX APAR IZ16847 The updates are available from IBM Support: AIX® V6.1 Fix Pack information for 64-bit systems (http://www-304.ibm.com/support/ docview.wss?uid=isg1fixinfo105097). UNIX and Linux install.sh command fails with error code: 99 and error code: 4 Installation on UNIX and Linux systems uses install.sh command; running this command fails with a "runGSkit failure: Return error code: 99" and a "install.sh failure: Return error code: 4". Because it failed within runGSkit when it called verifyInstall, review the InstallDirectory/logs/candle_installation.log file and look for references to runGSkit. For example, output similar to the following might be present: runGSkit: ----- Running command: /opt/IBM/ITM/ls3263/gs/bin/private_verifyinstall /opt/IBM/ITM/ls3263/gs/bin/gsk7ver: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory Error: Verify Failed Expected Details of gskit in /opt/IBM/ITM/ls3263/gs Got runGSkit: return code from command is 99 runGSkit: ----- End of running command ----runGSkit: error Return error code: 99 runGSkit: error GSKit check failure, script: /opt/IBM/ITM/ls3263/gs/bin/private_ verifyinstall runGSkit: error ls3263 - GSK check error, verifyInstall test failed In the example above, the libstdc++.so.5 file is not present. This comes from the package compat-libstdc++-33-3.2.3-61.s390.rpm. When this package is installed, the problem no longer occurs. Receive KUIC02101W error The error states that the Java Runtime Environment shared library could not be loaded. Java will execute using unsecured credentials. On some Solaris, Linux, and HP platforms, IBM Tivoli Monitoring has files with different bit sizes: executable files are 64 bit, while the provided JRE is 32 bit. This mismatch does not allow the JNI to work properly, so the current method cannot be used, and the previous method will be used. Receive JVMDG080 or JVMXM012 Java errors v RedHat 5.0 ships with "SE Linux" turned on by default. It has to be set to permissive in order for the installation to run. Edit the /etc/selinux/config file to specify SELINUX=permissive. v A Java library is missing classes. Install the following to get libXp.so.6: - libXp-1.0.0-8.s390x.rpm - libXp-1.0.0-8.s390.rpm v The just-in-time compiler (JIT) needs to be turned off. Issue the export JAVA_COMPILER=NONE command before issuing ./install.sh. Chapter 5. Installation and configuration troubleshooting 93
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