IBM E027SLL-H Troubleshooting Guide - Page 145
Portal client troubleshooting
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Chapter 7. Portal client troubleshooting Review the Tivoli Enterprise Portal troubleshooting symptoms to help you diagnose problems with the portal client. Cannot select the Create new group icon within the Object group editor You use the Object group editor to organize situations, managed systems, and historical configurations into named collections that can be applied with a single action. After you select a specific node (for example, an operating system) within the Object group editor, the Create new group icon is enabled. When you expand your selection, the Create new group icon is disabled and cannot be selected. The current workaround is to simply reselect the node that you previously selected. Cannot load product configuration data after changing warehouse database from Oracle to DB2 on Linux or UNIX About this task Changing your warehouse database from Oracle to DB2 on Linux or UNIX might prevent your system from loading product configuration data. As a consequence of this change, the Historical Collection Configuration panel displays a failure message: Cannot load Product Configuration data KFWITM220E Request failed during execution To remedy this issue, peform the following procedure. 1. Stop the Tivoli Enterprise Portal Server. 2. Edit the CANDLEHOME/config/.ConfigData/kcqenv file by removing values from the KFW_JDBC_DRIVER, WHCLASS, WHURL, WHATTR, and WHDB2ATTR variables. 3. Start the Tivoli Enterprise Portal Server. Data in the Tivoli Enterprise Portal is missing and you receive an error Data in the Tivoli Enterprise Portal is missing and you receive the following error: KFWITM217E - SQL1_CreateRequest failed, rc=209 No support exists for the 64-bit data type at levels before IBM Tivoli Monitoring v6.2.1for the remote monitoring server. In IBM Tivoli Monitoring v6.2.1 and later, only 16-bit, 32-bit, and 64-bit data types are supported. For versions of Tivoli Monitoring earlier than v6.2.1, only 16-bit and 32-bit data types are supported. JavaWebStart Tivoli Enterprise Portal fails to display help screens The kjr.browser.default value must be set on non-Windows environments. For more information, see the Web Start: Specifying the browser location subsection in the IBM Tivoli Monitoring Installation and Setup Guide. © Copyright IBM Corp. 2005, 2012 127
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