IBM E027SLL-H Troubleshooting Guide - Page 146
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Client allows you to save a situation with an invalid character It is possible to create and save a situation with a wildcard character such as an asterix (*). However, a situation created with this character is not valid. Tivoli Enterprise Portal or the browser displays the yen symbol as a backslash in Japanese The yen symbol is represented by x'5C' in the Japanese code page 943 and 932 (Shift-JIS). However, Windows systems also use x'5C' as the syntactic character "escape", "backslash", or a directory delimiter. In Unicode (used internally by Java), the backslash is U+005C and the yen symbol is U+00A5. The Java runtimes have two different converters for Shift-JIS code pages, depending on whether the input x'5C' should be treated as a backslash or the yen symbol. However, in the Tivoli Enterprise Portal or the browser, the JVM treats x'5C' as a backslash. This situation does not affect the function; it is only a display issue. Using an administrator name with non-latin1 characters, cannot log onto the Tivoli Enterprise Portal About this task If you log onto a Windows system with an administrator name with non-latin1 characters, you cannot log onto the portal server by either the Tivoli Enterprise Portal desktop client or the Tivoli Enterprise Portal browser client. Set the cnp.browser.installdir Tivoli Enterprise Portal parameter to a path that does not contain any non-latin1 characters by completing the following steps: 1. Click Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Monitoring Services. 2. In the Manage Tivoli Monitoring Services window, right-click Tivoli Enterprise Portal > Browser > Tivoli Enterprise Portal > Desktop_InstanceName > and click Reconfigure. 3. In the client configuration window that opens, double-click the cnp.browser.installdir parameter. 4. In the edit parameter window that opens, enter the path to where the browser view files should be installed on the client computer. If this is the browser client that you are configuring, use a path that is available at any computer from which users log on, such as c:\temp, and choose a path that does not contain any non-latin1 chars. 5. Select the In Use check box and click OK. 6. Click OK to save your changes. Non-ASCII characters are not accepted in the user ID or the distinguished name field If you have non-ASCII characters in your user ID or distinguished names within LDAP, and then add another user into the Tivoli Enterprise Portal, the characters are removed from the name and the user cannot log in. Remove the non-ASCII characters from distinguished name or the user ID. 128 IBM Tivoli Monitoring: Troubleshooting Guide
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