IBM E027SLL-H Troubleshooting Guide - Page 26
Sources of other important information
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For example, KNTCMA.RAS is the Monitoring Agent for Windows OS the reliability, availability, and serviceability file. These files contain system dump information similar to the drWatson.log, but are generated by the IBM Tivoli Monitoring infrastructure. Sources of other important information You can collect important information from log files, such as trace or message logs that report system failures. Also, application information provides details on the application that is being monitored, and you can obtain information from messages or information on screen. The following sources provide additional information to aid in troubleshooting: v Monitored application file as specified on the SOURCE FILE statement, if applicable. v Description of the operation scenario that led to the problem. v Incorrect output, such as Tivoli Enterprise Portal screen captures or a description of what you observed, if applicable. v Log files collected from failing systems. You can collect all logs or logs of a certain type such as, RAS trace logs or message logs. v Messages and other information displayed on the screen. v Information about the application that you are monitoring, such as DB2 or SAP. This information includes the version number, patch level, and a sample application data file if you are monitoring a file. v Operating system version number and patch level. v Version number of the following members of the monitoring environment: - IBM Tivoli Monitoring and the patch level, if available. - Monitoring Agent version number . - Tivoli Enterprise Portal (Select Help > About Tivoli Enterprise Portal) Note: The version number of the Tivoli Enterprise Portal and theTivoli Enterprise Portal Server must always be synchronized. 8 IBM Tivoli Monitoring: Troubleshooting Guide
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