IBM E027SLL-H Troubleshooting Guide - Page 130
Start, Programs, Delete, Add and Remove Programs, About this task, Procedure
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14. Open the Windows Explorer and find the Candle OMEGAMON and IBM Tivoli Monitoring installation directories. The default value for Candle OMEGAMON is C:\Candle; the default value for IBM Tivoli Monitoring is C:\IBM\ITM. 15. Delete this directory and all subdirectories. 16. Use the steps in "Verifying the uninstallation" on page 113 to verify that you successfully removed the failed upgrade. 17. Remove the IBM Tivoli Monitoring bookmark from the Start menu: a. Click Start from the Windows desktop to display the Start menu items. b. Click Programs. c. Right-click IBM Tivoli Monitoring to display the bookmark menu options. d. Click Delete to remove the IBM Tivoli Monitoring bookmark from the Windows desktop start menu. One product is available in the Add and Remove Programs utility: If the Windows Add and Remove Programs utility has an entry for Candle OMEGAMON or IBM Tivoli Monitoring, attempt to uninstall. About this task Use the following steps if an entry for either Candle OMEGAMON or IBM Tivoli Monitoring exists in the Add and Remove Programs utility: 1. Attempt to uninstall both releases from the Add and Remove Programs entry. 2. If this is successful, proceed to "Verifying the uninstallation" on page 113. 3. If this is not successful and the entry has been removed from the Add and Remove Programs tool, see "Neither products are available in the Add and Remove Programs tool" on page 111. 4. If the entry is still present in the Add and Remove Programs tool, copy the KINWIINS.VER file (from the \WINDOWS\VERFILES\KINWIINS.VER directory on the installation CD) to the
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