Lantronix xPrintServer - Office User Guide - Page 86

A: Technical Support, Diagnostic Support

Get Lantronix xPrintServer - Office PDF manuals and user guides View all Lantronix xPrintServer - Office manuals
Add to My Manuals
Save this manual to your list of manuals

Page 86 highlights

A: Technical Support This chapter provides directions and contact information for getting live Technical Support for your xPrintServer device. The xPrintServer user interface provides an easy way for you to directly send helpful diagnostic information to Lantronix. Calling Technical Support after they have received this information helps them better and more quickly assist you. Diagnostic Support The Admin user may follow the directions below to send diagnostic support information about your xPrintServer print server to the Lantronix Technical Support before calling for assistance. Note: Downloading diagnostic information is not supported for iOS devices. 1. Login to the xPrintServer user interface (see Logging In) as Admin user. 2. Click the Admin tab to access the Admin menu. A list of all available Admin user configuration options appears to the left of the screen (see Figure 4-13). 3. Click the Diagnostic link on the left side of the page. 4. Select a method to send diagnostic information: a) To send information directly to Lantronix from the xPrintServer device's Admin interface: - Click Send Diagnostic Information. - Click OK in the confirmation pop-up. A progress bar indicating the amount of time remaining for diagnostic information to be sent appears on your screen. - Please wait for confirmation that diagnostic information is sent before contacting Lantronix Technical Support. b) To download diagnostic information to your PC to email to Lantronix Technical support: - Click Download Diagnostic Info. - Wait for diagnostic information to be generated according to a progress bar that appears on your screen.. - Click OK to immediately download the generated information to your hard drive. - Email the downloaded file to Lantronix Technical Support. xPrintServer® Office Edition Print Server User Guide 86

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
xPrintServer® Office Edition Print Server User Guide
86
A:
Technical Support
This chapter provides directions and contact information for getting live Technical Support for
your xPrintServer device.
The xPrintServer user interface provides an easy way for you to
directly send helpful diagnostic information to Lantronix.
Calling Technical Support after they
have received this information helps them better and more quickly assist you.
Diagnostic Support
The Admin user may follow the directions below to send diagnostic support information about
your xPrintServer print server to the Lantronix Technical Support before calling for assistance
.
Note:
Downloading diagnostic information is not supported for iOS devices.
1.
Login to the xPrintServer user interface (see
Logging In
) as Admin user.
2. Click the
Admin
tab to access the
Admin
menu.
A list of all available Admin user
configuration options appears to the left of the screen (see
Figure 4-13
).
3. Click the
Diagnostic
link on the left side of the page.
4.
Select a method to send diagnostic information:
a)
To send information directly to Lantronix from the xPrintServer device’s Admin interface:
-
Click
Send Diagnostic Information
.
-
Click
OK
in the confirmation pop-up. A progress bar indicating the amount of time
remaining for diagnostic information to be sent appears on your screen.
-
Please wait for confirmation that diagnostic information is sent before contacting
Lantronix Technical Support.
b) To download diagnostic information to your PC to email to Lantronix Technical support:
-
Click
Download Diagnostic Info
.
-
Wait for diagnostic information to be generated according to a progress bar that
appears on your screen..
-
Click
OK
to immediately download the generated information to your hard drive.
-
Email the downloaded file to Lantronix Technical Support.